IT Technician - Developmental Role
Job summary
Are you passionate about technology and delivering excellent customer service? Join our Digital Support team where you'll provide first and second-line IT support, help maintain critical IT systems and equipment, and work with colleagues across the Trust to keep digital services running smoothly. You'll have the opportunity to develop your technical expertise while making a real difference to the services that support patient care.
Main duties of the job
As an IT Technician, you will provide first and second-line technical support to Trust staff, resolving hardware, software and access issues through the service desk, remote support tools and on-site visits.
You will install, configure and maintain IT equipment and user accounts, ensuring systems, devices and records are managed accurately and in line with Trust standards and service levels.
Working closely with colleagues, suppliers and end users, you will help deliver a reliable, customer-focused IT service while supporting the ongoing development and improvement of digital services across the Trust.
About us
Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 4000 talented colleagues who are very much appreciated, valued, and respected.
We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.
We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below:
https://www.rdash.nhs.uk/documents/clinical-and-organisational-strategy-2023-to-2028/
To find out more about working for RDaSH and the fantastic benefits we offer visit our website:
https://workwithrdash.co.uk/
We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:
https://youtu.be/WMJSkLoTk4Q
The main terms and conditions of service can be found here:
https://www.nhsemployers.org/publications/tchandbook
Job description
Job responsibilities
Please view the attached job description and person specification to view the full details about the role
We reserve the right to close the vacancy early if there are a high amount of applications
Person Specification
Qualifications
- GCSE Maths and English (Grades A - C) or equivalent
- ITIL Foundation Certificate
- NVQ II in Information Technology or equivalent level of experience
Experience
- Minimum of 2 years working in an IT infrastructure environment
- Experience of working in either a Service Desk environment or an IT support
- Customer Care experience
Skills/ Abilities
- Ability to understand and interpret user requirements and develop and communicate appropriate responses
- Ability to influence people and decisions
- Excellent analytical and judgement skills
- Ability to work to set timescales
- Ability to work on own initiative when this is required
- Presentation, Teaching and Training skills
- Excellent verbal and written communication skills.
- Legible Handwriting
- Knowledge of IT Network configurations
- Knowledge of Wired & Wireless Networks and Management
- Knowledge of PC and Server Network configurations
- Knowledge of Network security and implementation methods
Additional requirments
- Demonstrates a professional attitude to working e.g. timekeeping, reliability
- Access to transport and the ability to travel within the required geographical area
Knowledge
- Understanding the culture of the NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Rotherham Doncaster and South Humber NHSFT
Address
IT Services, Chestnut View
Cherry Tree Way
Doncaster
DN4 8QN
United Kingdom
Employer's website
https://www.rdash.nhs.uk/