Salesforce Administrator/Developer - Financial Services Cloud & OmniStudio

Salesforce Administrator/Developer - Financial Services Cloud & OmniStudio

We are seeking a hands-on Salesforce Administrator/Developer to join the Run/Ops team of a major UK bank, supporting and enhancing a business-critical Salesforce platform.

Working closely with the Salesforce Technical Lead and Lead Architect, you will manage BAU requests and incidents while delivering platform enhancements across Salesforce Financial Services Cloud and Salesforce Industries/OmniStudio.

Key responsibilities

• Support the day-to-day operation and maintenance of the Salesforce platform.
• Own Salesforce tickets and incidents raised by end users, from investigation through to build and resolution.
• Deliver enhancements across the existing Salesforce platform in partnership with the Technical Lead and Lead Architect.
• Develop and configure Salesforce solutions using both declarative and programmatic capabilities.
• Build functionality using Salesforce Lightning, Flows, Apex and Lightning Web Components.
• Work across Salesforce Industries/Vlocity and OmniStudio, including OmniScripts, FlexCards, DataRaptors and Integration Procedures.
• Build and support integrations between Salesforce and Legacy/internal systems.
• Produce technical documentation, solution artefacts and process documentation in line with organisational standards.
• Complete peer reviews and contribute to the quality and technical integrity of Salesforce solutions.
• Use Azure DevOps to support deployments of user stories, tickets and defects.
• Work within an Agile environment using JIRA and Confluence.
• Operate in line with the Bank's risk, governance and compliance framework.

Skills and experience

• Experience in a hands-on Salesforce Administrator/Developer role.
• Strong experience with Salesforce Financial Services Cloud.
• Experience with Salesforce Industries/Vlocity.
• Good hands-on OmniStudio experience, including OmniScripts, FlexCards, DataRaptors and Integration Procedures.
• Strong knowledge of Salesforce Lightning, Flows, the Salesforce security model and configuration tools.
• Development experience using Lightning Web Components and Apex, including triggers and batch classes.
• Experience building or supporting integrations between Salesforce and other systems.
• Comfortable owning BAU support tickets and incidents alongside development and enhancement delivery.
• Experience using DevOps tooling and structured deployment processes, ideally Azure DevOps.
• Experience of Agile delivery environments and tools such as JIRA and Confluence.

Desirable experience

• Experience within banking or financial services.
• Experience implementing eID&V solutions such as Onfido or Experian.
• Salesforce Administrator, Platform Developer, Platform App Builder or OmniStudio Developer certifications.