Scrum Master - Customer Onboarding - Banking

Scrum Master - Salesforce CRM - Customer Onboarding - Banking

We are looking for an experienced Scrum Master to support multiple agile software delivery teams working on a major CRM and customer onboarding transformation programme within financial services. The delivery landscape includes Salesforce Financial Services Cloud, customer onboarding journeys and potentially third-party CDD or verification solutions.

You will coach delivery teams, improve agile maturity and support effective delivery across product, technology, business and external supplier stakeholders.

Key responsibilities

• Act as Scrum Master and agile coach for software delivery teams working across CRM and customer onboarding change
• Facilitate Scrum and agile ceremonies including sprint planning, daily stand-ups, sprint reviews, retrospectives and backlog refinement
• Coach teams to improve delivery maturity, flow, velocity, accountability and continuous improvement
• Work closely with Product Owners and Technology Leads to support roadmaps, backlogs, feature definition, MVP planning and release delivery
• Support delivery across Salesforce CRM / Financial Services Cloud and associated customer onboarding processes
• Remove blockers, manage dependencies and ensure risks and impediments are tracked and addressed effectively
• Support delivery involving external suppliers or specialist providers, potentially including CDD, KYC or customer verification services
• Help teams deliver effectively through the full software development lifecycle and route to live
• Use agile metrics and reporting to support delivery commitments, governance and portfolio visibility
• Support cross-team alignment and, where relevant, scaled agile practices such as PI Planning and PI Execution
• Contribute to the development of effective agile ways of working across the wider technology function

What we are looking for

• Strong experience working as a Scrum Master within software or technology delivery teams
• Strong agile coaching capability, with experience improving team maturity and delivery effectiveness
• Deep practical knowledge of Scrum and Kanban
• Experience supporting Product Owners, technology leads and cross-functional delivery teams
• Experience managing blockers, dependencies, delivery risks, roadmaps and release planning
• Experience delivering Salesforce, CRM or customer platform change would be highly desirable
• Exposure to Salesforce Financial Services Cloud would be a strong advantage
• Experience delivering new customer onboarding, account opening or customer lifecycle change would be highly desirable
• Exposure to CDD, KYC, identity verification or third-party onboarding providers would be useful
• Financial services or another regulated-sector background would be beneficial
• Experience using JIRA or Azure DevOps, together with Confluence
• Good understanding of software development lifecycle, DevOps environments and route-to-live delivery
• Exposure to SAFe, PI Planning or other scaled agile approaches would be useful

Keywords

Scrum Master Agile Coach Salesforce CRM Salesforce Financial Services Cloud FSC Customer Onboarding Client Onboarding CDD KYC Identity Verification Vendor Delivery Banking Financial Services Scrum Kanban SAFe PI Planning Product Owner JIRA Azure DevOps Confluence Agile Delivery Software Delivery