Internal Technical Sales

Bristol
Full time
Permanent

Looking for a fresh challenge in industrial automation?

At Routeco, our vision is to be Europe’s leading industrial automation and controls specialist. We combine seamless customer experience with unmatched technical expertise to create lasting partnerships that make a real difference to businesses and people. This is Routeco Know-How.

As part of the Sonepar Group—the largest B2B electrical distributor globally—we offer the stability and scale of a global organisation, while staying firmly rooted in the UK market.

We’re committed to shaping a forward-thinking future, valuing professionalism, agility and teamwork every step of the way, with customers at the centre of every decision.

If you want to grow with a company that cares about its people and the world around us, discover what makes Routeco stand out and see where your career could take you.

Supporting customers. Solving problems. Growing together.

We put the customer at the heart of everything we do. As part of our Internal Technical Sales team, you’ll deliver responsive, knowledgeable support—understanding customer requirements, recommending suitable products and solutions, and helping with enquiries, quotations and orders by phone, email and face to face.

You’ll work closely with External Sales and Internal colleagues, making sure every customer receives a smooth and professional experience.

• Be part of a friendly, supportive team that values collaboration and celebrates shared success.
• Join a business built on Professionalism, Agility, Collaboration and Excellence, where people take pride in doing the right thing.
• Make an impact every day by helping customers keep their operations running smoothly.

What you’ll be doing

• Provide knowledgeable support by phone, email and face to face, building trusted customer relationships and delivering excellent service.
• Understand customer requirements and recommend suitable, compatible and associated products and services.
• Prepare accurate quotations, process orders and keep customers informed about pricing, availability, discounts and delivery times.
• Investigate and source suitable alternative or non-franchise products when stock availability or lead times do not meet customer needs.
• Apply commercial awareness when negotiating prices to maximise sales opportunities and protect margins.

What do you need to bring to Routeco?

• GCSEs, or equivalent, in Maths and English; an ONC-level electrical engineering qualification would be desirable.
• Experience in electrical engineering, electrical distribution, sales, customer support or a similar environment.
• Strong communication and relationship-building skills, with the confidence to gain customers’ and colleagues’ commitment.
• A methodical, accurate and solutions-focused approach, with strong problem-solving and continuous-improvement skills.
• Good working knowledge of Microsoft Office and data-entry systems, together with initiative and a desire to develop your career at Routeco.

What Routeco can offer you

• Generous Time Off: Start with 25 days of annual leave, increasing with length of service up to 30 days with the option to flex up/down 5 days.
• Long Service Rewards: Celebrate your milestones with special gifts and up to 5 extra holiday days in your anniversary year.
• Wellness Benefits: Access a health and wellbeing cashback scheme
• Financial Security: life assurance coverage at 2x your salary.
• Free Shares: you will be eligible to receive free shares after completing 3 years of service.
• Pension Plan: Join our Group personal pension plan with a 5% employer contribution.
• Continuous Learning: 1 hour of protected development every week to enhance your skills
• Family-Friendly Leave: Enhanced maternity and paternity leave.
• Recognition: Discretionary ‘on the spot’ and value-based awards for outstanding performance.
• Volunteer Time Off & Workplace giving: Get paid time off for participating in our volunteering programs and contribute to meaningful causes.
• Exclusive Discounts: Access the Associate Discounts Portal for savings.
• Referral Bonuses: Earn financial reward for referring talented individuals.
• Cycle Scheme: Access to salary sacrifice Cycle Scheme.
• Wellbeing Support and Employee Assistance: Access a 24/7 support program through Unum, and Mental Health First Aiders.
• Fitness Benefits: Enjoy gym membership discounts.

Our promise

At Routeco, we welcome applicants from all backgrounds. If you're interested but don't meet every requirement, we encourage you to apply—you might still be a great match. Please inform us of any needed adjustments to the recruitment process when applying.

• We use blind CVs.
• We’re GEISS accredited.
• We’re a registered Member of Inclusive Employers.
• We have internal focus groups on Mental Health, Menopause, D&I and more.
• We're proud to publish our diversity aims and figures so everyone can see our great work!

Are you ready to make a difference?