Digital Change Lead
Job summary
Are you a seasoned Change Management specialist ready to make a direct impact on patient care?
Join our Digital Data & Technology (DDaT) team as the Digital Change Lead. This pivotal role drives the smooth adoption and stability of digital services across our Trust and the wider health system.
You will be responsible for:
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Leading change: Owning the development, implementation, and delivery of ITIL Change processes to govern all digital system updates and improvements.
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Ensuring compliance: Maintaining rigorous adherence to ISO 20000 (2018) Standards, safeguarding our critical DDaT services and patient data.
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Adding value: Partnering with external suppliers and project teams to ensure new digital services (EPR, telehealth, etc.) are stable, scalable, and meet service standards.
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Operating autonomously: Working as a specialist technical resource on projects, requiring minimal supervision to deliver critical tasks.
This role is ideal for a proactive expert who thrives on ensuring operational excellence while delivering better digital experiences for staff and patients.
Main duties of the job
? Main Duties and ResponsibilitiesThe Digital Change Lead is theowner of the Change Management lifecycle for all live Digital Data & Technology (DDaT) services.
1. Change Governance and Leadership-
Own, implement, and enforce the ITIL-based Change Management process across all DDaT services to minimize disruption and maximize beneficial change.
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Chair and coordinate the Change Advisory Board (CAB), ensuring all changes undergo rigorous Risk Assessments, Impact Assessments, and Test plan reviews.
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Act as the expert advisor on Digital Change Management, communicating complex, multi-stranded technical issues and proposed policy changes to managers and stakeholders across the Trust.
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Lead and deliver technical projects related to infrastructure upgrades, system decommissions, and the introduction of new services to end-users.
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Serve as the point of technical escalation for DDaT staff, providing leadership and aid in the investigation and diagnosis of complex IT issues and problems (e.g., via root cause analysis).
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Aide strategic planning for digital assets to ensure they remain fit for purpose and in support of the Trust's goals.
Please see job description and person specification attached to this application.
About us
Diversity makes us interesting... Inclusion is what will make us outstanding.
Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.
If you need additional help with your application please get in touch by calling the recruitment team on 0118 322 6997 or 0118 322 5342.
Our primary method of communication will be via email. However, if you would prefer to be contacted through a different method, please inform the recruitment team.
Job description
Job responsibilities
The above Job overview and main duties of Job are snips from the full job description and person specification. Please see attachments included in this application.
Person Specification
Application Form Assessment
- Expert knowledge of IT Service Management (ITSM) principles, specifically the ITIL Change Management process, demonstrated by experience in coordinating and chairing a Change Advisory Board (CAB)
- Proven ability to communicate highly complex or multi-stranded technical information effectively to a diverse audience, including non-Digital managers, to facilitate understanding and secure cooperation.
- Experience in coordinating root cause analysis (RCA) or proactive trend analysis to investigate IT-related problems and review process failures, thereby minimizing future service interruptions.
- Demonstrated experience in evaluating new and emerging technologies and proposing changes to organizational policies and procedures that impact teams beyond the immediate DDaT function.
Further Criteria
- Demonstrable technical proficiency and experience in system administration (or equivalent specialist technical area) with the ability to maintain and manage at least one critical information system.
- Experience in defining and adhering to governance models for Change Management, including the creation and maintenance of essential reports (e.g., project highlight, exception, or ITSM reports).
- Experience training, updating, and motivating colleagues on new technical solutions and aiding in developing team capabilities through the provision of effective system documentation.
- Prior experience liaising with and managing technical support agencies and external suppliers (hardware and software) to implement recommended solutions and ensure service delivery aligns with organisational standards.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Royal Berkshire NHS Foundation Trust
Address
Royal Berkshire NHS Foundation Trust
London Road
Reading
RG1 5AH
Employer's website
https://www.royalberkshire.nhs.uk/
- Company
- Royal Berkshire NHS Foundation Trust
- Location
- Reading, United Kingdom RG1 5AH
- Employment Type
- Permanent
- Salary
- £47810.00 - £54710.00 a year
- Posted
- Company
- Royal Berkshire NHS Foundation Trust
- Location
- Reading, United Kingdom RG1 5AH
- Employment Type
- Permanent
- Salary
- £47810.00 - £54710.00 a year
- Posted