E-Rostering System Specialist
Job summary
An opportunity has become available to join the E-Rostering Systems team at Royal Berkshire Hospital. The post holder will be joining a small but dedicated team supporting over 6000 staff, across over 350 rosters.
E-Rostering systems ensure we have the right people, in the right place, at the right time, and are an essential part of facilitating safe staffing planning within the trust. As the first line support, the post holder will be a subject matter expert on the trust's E-Rostering systems, and will be responsible for providing efficient and timely responses to users contacting our helpdesk service, as well as running training sessions on how to use the systems. The post holder will also support with further rollout, as and when required by the service.
Please note that this post is for full time hours. There is a mixture of onsite and hybrid working, with the expectation that you will be onsite a minimum of 2 days per week.
Main duties of the job
- Provide responsive email, telephone, and in person support to users of the E-Rostering systems
- Deliver training on the E-Rostering systems via Teams and in person
- Liaise with department managers to ensure rosters are configured correctly
- Provide reports to department and senior management teams
- Work closely with Recruitment, Temporary Staffing, Employee Relations, Medical Workforce, Payroll, and department leads
- Monitor interfaces between the E-Rostering systems and other providers (e.g. ESR, Temporary Staffing)
- Attend meetings, as and when required, relating to the E-Rostering systems
- Have an understanding of local and national policies, and best practice guidelines relating to E-Rostering
About us
Diversity makes us interesting... Inclusion is what will make us outstanding.
Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.
If you need additional help with your application please get in touch by calling the recruitment team on 0118 322 6997 or 0118 322 5342.
Our primary method of communication will be via email. However, if you would prefer to be contacted through a different method, please inform the recruitment team.
Job description
Job responsibilities
- Provide responsive email, telephone, and in person support to users of the E-Rostering systems
- Deliver training on the E-Rostering systems via Teams and in person
- Liaise with department managers to ensure rosters are configured correctly
- Provide reports to department and senior management teams
- Work closely with Recruitment, Temporary Staffing, Employee Relations, Medical Workforce, Payroll, and department leads
- Monitor interfaces between the E-Rostering systems and other providers (e.g. ESR, Temporary Staffing)
- Attend meetings, as and when required, relating to the E-Rostering systems
- Have an understanding of local and national policies, and best practice guidelines relating to E-Rostering
Person Specification
Education, Qualifications & Training
- Degree or equivalent qualification or substantial relevant experience.
- Evidence of training and development in business reporting.
Experience
- Experience of working on a complex database
- Project implementation experience
- Experience of organising and delivering training programmes and working with practitioners at all levels.
- Experience of providing Help desk support
- Engaging all levels of staff in change supported by agreed improvement objectives.
- Experience of working at advanced level in Microsoft Office applications: Power BI, Excel, Access
Skills, Knowledge & Abilities
- Ability to develop and maintain networks of relationships that facilitate the achievement of individual and team objectives
- Ability to prepare written reports/ proposals.
- Ability to apply influencing and negotiation skills necessary to achieve successful outcomes
- Ability to develop and maintain communication, both verbally and in writing, to all levels of staff about complex situations.
- Ability to develop personal performance based on an accurate understanding of existing levels of skills and knowledge
- Proven capabilities in process / problem analysis.
- Ability to map clinical and operational requirements into IT systems.
- Ability to use personal judgement to prioritise own workload.
- To recognise and communicate issues which require escalation.
- To anticipate problems and take action to prevent them or minimize undesired effects.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Royal Berkshire NHS Foundation Trust
Address
Princes House
London Road
Reading
RG1 5AN
United Kingdom
Employer's website
https://www.royalberkshire.nhs.uk/