Clinical Administration Services Manager - Ward and Reception
Job summary
An exciting opportunity has arisen to join Royal Cornwall Hospitals NHS Trust as a Clinical Administration Services Manager, playing a key leadership role in our newly established Clinical Administration Service.
This is more than a traditional administration management role. We are transforming how clinical administration is delivered across the Trust, creating a professional, resilient and future-ready service that supports high-quality patient pathways, operational performance and patient experience.
Reporting to the Head of Patient Services, you will provide strategic and operational leadership across designated services, developing high-performing teams and working collaboratively with clinical, operational and corporate colleagues.
You will play a central role in shaping the service, leading through change, strengthening leadership capability, developing our workforce and embedding a culture of continuous improvement. Using data and insight, you will drive performance and identify opportunities to improve quality, consistency and efficiency.
You will also help prepare Clinical Administration Services for the Trust's digital transformation and electronic patient record (eCare) implementation.
We are looking for an ambitious, compassionate and inspiring leader with significant management experience who can build strong relationships, develop people and translate strategic ambitions into effective operational delivery.
Main duties of the job
As Clinical Administration Services Manager, you will provide strategic and operational leadership for our Reception and Ward Administration teams, ensuring high-quality, efficient and resilient support to patient pathways.
You will provide visible and compassionate leadership to approximately 155 WTE across Cornwall, developing high-performing teams and ensuring effective workforce deployment, service resilience and operational performance.
Working closely with clinical, operational and corporate colleagues, you will ensure services support safe and effective patient pathways and contribute to key access, quality and performance standards. You will use workforce, performance and financial data to identify challenges, drive improvement and provide assurance.
You will lead service transformation and workforce development, improving consistency, productivity and ways of working, while supporting the implementation of digital solutions including eCare.
You will manage delegated budgets, maintain effective governance and risk arrangements, and build strong relationships with stakeholders across the organisation.
This is an opportunity to shape a professional, sustainable and high-performing Clinical Administration Service that supports our people, patients and wider Trust ambitions.
About us
Royal Cornwall Hospitals NHS Trust (RCHT) is at the heart of acute and specialist care for Cornwall and the Isles of Scilly. We care for a population of around 500,000 people, a number that increases during visitor seasons. We employ around 7,000 staff, united by a shared commitment to deliver safe, high-quality care. We provide services across three main hospital sites, with around 780 inpatient beds:
Royal Cornwall Hospital in Truro
St Michael's Hospital in Hayle
West Cornwall Hospital in Penzance
As a teaching hospital, we're proud to work in partnership with the University of Exeter Medical School, the University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School, supporting the next generation of health professionals. We're committed to staying at the forefront of medical advance; investing in our people, developing our facilities, and expanding the specialist care we can offer locally so more patients can receive the care they need closer to home. We have a growing reputation for research and innovation that helps shape better care for the future. The Knowledge Spa, located on our Truro site, is a vibrant hub for medical, nursing and professional education across clinical and non-clinical roles. It plays a vital role in attracting, developing and retaining highly skilled teams.
We are driven by one clear ambition, Outstanding Care for One and All, care that's safe, kind and high-quality. We are RCHT.
Job description
Job responsibilities
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following:
- Identity Checks
- Professional registration and qualification checks
- Employment history and reference checks
- Occupational Health clearance
- Satisfactory Disclosure and Barring Service check
- Right to work in the UK
For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
We reserve the right to close this advert early.
We may be able to offer flexible working. Please discuss at interview.
We may be able to offer sponsorship but this is not guaranteed.
Person Specification
Qualifications
- Educated to masters level or equivalent training and experience in business administration, management or other relevant subject area
- Project management qualification (e.g., PRINCE2)
Experience
- Experience in leading multidisciplinary teams and significant experience in operational management within healthcare or similar setting
- Comprehensive understanding of NHS performance standards and regulatory requirements
- Understanding of governance and risk management principles
- Experienced in dealing with highly complex information at source and presenting, changing style to fit the audience and gain agreement/collaboration
- Proven track record of managing budgets and resources effectively
- Highly experienced in using a variety of IT systems proficiently
Knowledge, Skills and Abilities
- Ability to work under pressure and prioritise tasks, motivating and coaching staff to drive positive outcomes, meeting deadlines
- Excellent interpersonal skills
- Able to lead a team, utilising problem solving skills and strong organisational skills
- Ability to use data and evidence to inform service improvement strategy, policy and change programmes
- Proven ability to plan and manage multiple priorities and projects
- Experience using improvement methodologies (Lean, PDSA)
Qualities
- Confident, diplomatic and calm in challenging situations
- Acts with integrity & professionalism, achieving & sustaining high standards
- Confident, diplomatic and calm in challenging situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Royal Cornwall Hospitals Trust
Address
Royal Cornwall Hospital
Truro
TR1 3LJ
United Kingdom
Employer's website
https://www.royalcornwall.nhs.uk/