Kernowflex (Bank) IT Customer Service Engineer
Job summary
Cornwall IT Services (CITS) manages the county wide IT technical infrastructure, data and voice services and device support on behalf of the countywide Cornwall and Isles of Scilly Healthcare community.
CITS are looking for an IT Customer Support Engineer to become a member of a friendly and committed Unified Comms Team. The team provide day-to-day remote support of the communications infrastructure used by the Cornwall and Isles of Scilly NHS community.
Main duties of the job
The Royal Cornwall Hospital Trust is currently involved in a major project to upgrade its network infrastructure. The work is being carried out by the Unified Communications (UC) team. To assist with this work a vacancy has arisen within the UC team, The work will involve:
Unboxing and configuration of new equipment.
Physical installation of new equipment including replacing old network access points (aps) that are installed across the Treliske campus (in corridors, offices and clinical areas) - N.B. The are in excess of 1,000 aps to install
Disposal of old equipment.
This work will be undertaken under the direction of other team members but there may be times the post holder may have to work without supervision.
The installation of wireless access points will involve the use of step ladders - for which appropriate training will be given.
About us
The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with
visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million.
We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.
The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles.
Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.
Job description
Job responsibilities
The post holder will assist UC team leader and other UC engineers in the support of the Cornwall and Isles of Scilly NHS communities technical infrastructure. This will include configuring equipment under direction and installing wireless access points and other equipment around the Treliske campus.
The installation of wireless access points will involve the use of step ladders for which appropriate training will be given.
Their responsibilities and duties will include working with and providing support to other engineers within the UC Team, but at times the post holder may have to work without supervision.
Person Specification
Qualifications
- Diploma Level IT qualification or equivalent experience
- Lean qualification
- ITIL qualification
Experience
- Support Service experience - score according to level and years
- Software Support experience - score according to level and years
- IT Hardware Knowledge
- NHS experience
- Recognised Professional IT qualification
Practical skills
- Team working experience
- Customer care skills
- Excellent communications skills
- Prioritisation skills
- Training/mentoring/coaching skills
- NHS network knowledge (max if local)
Training
- Proven CPD
- NHS systems/applications - ++ if local
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Royal Cornwall Hospitals Trust
Address
Royal Cornwall Hospital
Truro
TR1 3LJ
https://www.royalcornwall.nhs.uk/
- Company
- Royal Cornwall Hospitals Trust
- Location
- Truro, United Kingdom TR1 3LJ
- Employment Type
- Bank
- Salary
- £22383.00 a year
- Posted
- Company
- Royal Cornwall Hospitals Trust
- Location
- Truro, United Kingdom TR1 3LJ
- Employment Type
- Bank
- Salary
- £22383.00 a year
- Posted