Systems Admin & Config Technician
Job summary
Are you a technically curious problem-solver who wants their work to make a real difference to patient care Join Royal Cornwall Hospitals NHS Trust (RCHT) as a Systems Administrator and Configuration Technician within our CITS team, and play a vital role in supporting our colleagues at both RCHT and Cornwall Partnership NHS Foundation Trust (CFT) by keeping their clinical systems reliable, secure, and fit for the future.
In this hands-on role, you'll support and maintain a variety of clinical and corporate IT systems that are critical to the day-to-day running of CFT's hospitals and services. From system improvements to troubleshooting incidents and supporting upgrades, your work will directly enable clinicians and staff to deliver safe, effective care.
You'll work closely with clinical teams, digital specialists, and external suppliers to ensure that systems are configured accurately, perform optimally, and comply with NHS standards regarding information governance and cybersecurity.
This is an excellent opportunity for someone looking to grow their career in healthcare IT, gain exposure to clinical systems, and work in an organisation where technology truly matters. At Royal Cornwall Hospitals NHS Trust, you'll be supported to develop your skills, contribute your ideas, and be part of a collaborative team dedicated to improving care for our local community.
Main duties of the job
Work within the Clinical IT Services (CITS) - CFT Digital Services department to support, configure, and maintain multiple Trust systems in line with Change Management processes, contractual requirements, and national standards, including system upgrades, new releases, and configuration changes. Produce detailed solution plans outlining implementation steps and associated risks.
Participate in system testing, troubleshooting, and quality assurance of enhancements, upgrades, and configuration changes to ensure systems remain safe, reliable, and fit for clinical use.
Support meetings and user groups as requested, contributing to the identification, validation, and quality assurance of system development and update requirements.Contribute to the development and maintenance of support procedures, documentation, user guides, and FAQs to enable consistent and effective system support.
Attend Trust and Digital Services meetings as required, representing the team where appropriate.
Work flexibly, including outside standard hours when required, to support the operational needs of Trust clinical systems.
About us
The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with
visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million.
We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.
The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles.
Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.
Royal Cornwall Hospitals NHS Trust is a research active organisation.
It's established South West Clinical School in Cornwall exists to promote clinical academic career opportunities for nurses, midwives and allied health professionals interested in research and evidence-based activities. Read their research paper to find out more.
Website: https://www.plymouth.ac.uk/research/clinical-schools/royal-cornwall-hospitals-nhs-trust-clinical-school
https://doi.org/10.1177/17449871231209037
Job description
Job responsibilities
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following:
Identity Checks
Professional registration and qualification checks
Employment history and reference checks
Occupational Health clearance
Satisfactory Disclosure and Barring Service check
Right to work in the UK
For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
We reserve the right to close this advert early.
We may be able to offer flexible working. Please discuss at interview.
Person Specification
Skills and Aptitude
- Effective time management
- Ability to prioritise work for self and work to deadlines
- Excellent organisational and inter-personal skills
- Ability to communicate well with colleagues, other Trust Staff and external agencies
- Ability to work as part of a team
Education/Qualifications
- Level 4 qualification in administration or equivalent level of experience
- Good basic education, demonstrating high levels of literacy and numeracy
- Knowledge of Electronic Patient Record (EPR) systems
- Knowledge of SQL and HTML languages (through diploma or equivalent experience)
- Experience of managing own workload and working to deadlines
- Previous NHS or Local Authority Experience
- Knowledge of National Datasets
- Experience of configuring and troubleshooting EPR Systems
- ITIL v3 Foundation
Knowledge and abilities
- Knowledge of a range of relevant hardware and software gained through qualification or equivalent experience
- Able to quickly assess severity of problems to provide a responsive resolution.
- Ability to interpret request for changes and develop suitable resolutions
- Knowledge of ITIL Service Management
Personal Qualities
- Creative and imaginative
- Able to work as part of a Team
- Able to generate new ideas
- Ability to work unsupervised and on own initiative
Other
- Demonstrates evidence of Trust values
- Ability to travel independently where required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Royal Cornwall Hospitals Trust
Address
Shaw House
St Austell Hospital Site, Porthpean Road
St Austell
PL26 6AD
Employer's website
https://www.royalcornwall.nhs.uk/