Band 4 Clinical Pathway Administrator
Job summary
The post holder will be expected to work as part of the ophthalmologyteam and will build relationships with key staff providing an efficient, reliable service for patients. The post holder must be flexible in their approach and be able to work with administrators and medical staff at all of our six sites, providing cover as required.
The administrator is responsible for overseeing the patient pathway for our Ophthalmology clinics and for delivering a high standard of administrativecustomer care to a wide range of client groups, including the multidisciplinary team, patients, relatives and their carers.
Main duties of the job
We are looking for a dynamic and resilient Clinical Pathway Administrator to support the delivery of the Ophthalmology situated at the Royal Free Hospital. This post is a fixed term post covering secondment leave.
This is a busy and a fast paced role within the Ophthalmology department The incoming post holder will need to have good attention to detail, be patient focus and demonstrate the ability to work independently.
The successful candidate will also be able demonstrate the Trust values, the responsibilities of the job description and person specification.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link https://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Education and professional qualifications
- Educated to GCSE level, NVQ level 4 or equivalent
- Good standard of written and spoken English
- Effective numerical skills
- AMSPAR medical terminology knowledge
Royal Free Shared Commitments
- Demonstrable ability to meet the Trust shared commitments
- n/a
Experience
- Substantial experience of dealing with the public and/ or patients in healthcare
- Previous administrative and organisational experience
- Experience of dealing with non-routine and complex problems.
- Substantial experience in a customer service environment
- Experience of handling difficult or pressurised situations
- Experience of managing and prioritising own workload and working to deadlines.
- Understanding of the requirements regarding patient confidentiality
- Experience working within Ophthalmology, knowledge of Ophthalmology pathways
- In depth knowledge of Cerner or similar administration system
- Understanding of best practice in customer service environments
Skills and aptitudes
- Good working knowledge of IT applications (Microsoft Word, Excel, Outlook)
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Excellent written and verbal communication skills
- Excellent organisational skills with meticulous attention to detail.
- Ability to deal with and manage conflict
- Ability to manage workload
- An ability to support service development and improvement
- Awareness of National and Trust pathway targets (such as 18 week RTT target)
- Ability to learn and assimilate information quickly
- Ability to use databases
Personal qualities and attributes
- Sympathetic attitude to patients and relatives, who may be extremely distressed or anxious. Calm and positive disposition.
- Ability to confidently interact and share knowledge with staff at all levels
- Self motivated, able to use own initiative and work independently.
- Able to work under pressure to meet conflicting demands.
- Attention to detail
- Ability to work positively and effectively within a team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Royal Free London NHS Foundation Trust
Address
Royal Free Hospital
Pond Street
London
NW3 2QP
United Kingdom
Employer's website
https://www.royalfreelondonjobs.co.uk/