Band 4 Patient Navigator/Administrator
Job summary
To provide comprehensive administrative and operational support to Therapy Services, ensuring the efficient coordination of clinical and non-clinical activities. The role requires the ability to work independently, prioritise workloads, and act as a key point of contact for administrative and operational matters within Therapy Services.
KEY WORKING RELATIONSHIPS
This involves working closely with all key members of the multi-disciplinary team within primary and secondary care and service users relating to the specialty they cover to ensure all patients receive a consistent and effective service.
Main duties of the job
Main duties of the job :
APP clinic and outpatient clinic administration.
Recruitment, onboarding and leaver process coordination.
RTT validation and performance reporting.
e-Roster and workforce administration support.
Room bookings, locker management and resource allocation.
Minute taking and administrative support for the Therapy Leadership Team and Operational Managers.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts with over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers' money, being safe and meeting our external duties, and building a strong organisation.Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Job description
Job responsibilities
Please see attached Job Description for more information about this role and working at royal free London NHS foundation Trust
Person Specification
Royal Free World Class Values
- oDemonstrable ability to meet the Trust Values
Education and professional qualifications
- oRSA 2 or RSA 3 word processing/typing or equivalent experience
- oEnglish and Maths at GCSE level or equivalent
- oDiploma level qualification or equivalent experience
- oKnowledge of medical terminology
- oCourses / further study attended to demonstrate evidence of personal development
Experience
- oPrevious experience of working with the public and/or patients in a healthcare environment
- oExperience of interaction with all levels of staff
- oPrevious administrative and organisational experience
- oExperience of managing and prioritising own workload and working to deadlines
- oExperience of dealing with non-routine and complex Problems
- oPrevious experience in Minute taking.
- oKnowledge of NHS issues and experience of working in the NHS
- oIntermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and Access
- oUnderstanding of Confidentiality and Data Protection Act.
Skills and aptitudes
- oExcellent written and verbal communication skills
- oEffective teamworking
- oExcellent organisational skills with meticulous attention to detail
- oExcellent customer care practice, being polite, sympathetic, patient and diplomatic
- oUnderstanding patient confidentiality
- oKnowledge of Cerner
- oAwareness of National and Trust pathway targets (such as 18 week RTT target)
- oAbility to confidently interact and share knowledge with staff at all levels
- oProof of continuous learning and development
- oAbility to learn and assimilate information quickly
- oAbility to use databases
Others
- oTeam work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
- oAbility to work without direct supervision
- oReliability - good time keeping
- oAbility to work flexibly to accommodate peaks and troughs of activity
Personal qualities and attributes
- oAbility to maintain excellent communication channels and good customer services
- oMaintain a high level of professionalism in manner
- oAbility to work under pressure and use own initiative to prioritise tasks
- oGood interpersonal skills having a friendly and approachable manner
- oProactive, forward-thinking, quick problem solving attitude
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Royal Free London NHS Foundation Trust
Address
Barnet and Chase Farm Hospitals
Barnet
EN5 3DJ
United Kingdom
Employer's website
https://www.royalfreelondonjobs.co.uk/