Band 5 Digital Endpoint Engineer (2nd Line Support)
Job summary
Provide 2nd line technical support to end users
The post holder will provide flexible on-site support for the North London Breast Screening Service as it expands into new locations, maintaining, supporting, and upgrading desktop and mobile devices, systems, and peripherals across Romford, Charing Cross, St Mary's, Hanwell, Hounslow, and Uxbridge.
Organise/attend meetings, provide technical lead and research during the implementation of projects, which also includes on-going support.
Identify & provide training to Hospital staff in use of trusts computer systems and software
Duties will include working towards meeting Service Level Agreements (SLA), repairing hardware faults, resolving software issues, implementing and testing new systems, , creating documentation on new and existing procedures/systems, ensuring Digital Services security standards are met and support the day to day IT requirements of the hospital.
Enforcing & monitor adherence to trusts Digital Services policies.
Review guidance, implement policies and standards set by NHS Digital.
Main duties of the job
Service Desk
- 2nd line support by attending logged Service Desk calls, identifying and resolving the incident if possible, or escalating the call as appropriate.
- Update incidents and requests in ITSM ticket system and maintain an accurate log of all action.
- Perform hardware repairs to faulty equipment
- Resolve hardware, software & user errors
- Train users in ttrusts computer systems
- Keep system users informed of all progress made regarding their logged call.
- Liaise with 3rd party support organisations to resolve issues & reach standards as set out in the trusts SLA
- Install hardware such as PCs, printers, scanners, PC components, projectors, monitors, etc
- Installation of software
NHSmail
- Administrate active accounts, set-up new accounts and remove old accounts.
- Local Organisation Administrator Role (LOA) - National NHS Role
Installations
- Install new hardware/software
- Move/remove hardware/software where required
- Update asset database of any changes
- Upgrade hardware/software as requiredRetire devices from systems when reached end of life
- License management
Networking
- Patch desktops to trust network
- Troubleshoot network connectivity issues
- Liaise with Network team when required
Administration
- Create manuals and user guides on trust systems
- Create documentation
- Obtain competitive quotations for IT equipment
- Represent IT department in meetings
About us
'The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.
For more information please follow link https://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust
Person Specification
Royal Free World Class Values
- Demonstrable ability to meet the Trust Values
Education & professional Qualifications
- Qualified to MSCE level or equivalent
- Educated to GCSE standard or equivalent
Experience
- Two years demonstrable experience working in a desktop support environment
Skills
- Excellent verbal and written communication skills
- Good customer care skills and customer focused approach
- Ability to prioritise and work to deadlines
Personal attributes
- Flexible and positive attitude towards work
- Ability to work using own initiative
- Ability to work as part of a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Royal Free London NHS Foundation Trust
Address
Royal Free Hospital
Pond Street
Hampstead
NW3 2QG
United Kingdom
Employer's website
https://www.royalfreelondonjobs.co.uk/