Band 5 - Digital Services Support Officer
Job summary
Maintain and support all access management requirements, including NHS registration authority and internal information governance compliance within the Royal Free Hospital and satellite sites. Althoughthe primary site for this role is the Royal Free Hospital, there will be a requirement to visit other sites as and when necessary.Implement and manage automation of access processes
Main duties of the job
Undertake role of Advanced RA Agent following NHS England guidelines, delivering customer focused, time sensitive and comprehensive RA service by working collaboratively with colleagues in Workforceand Digital Services Directorate.Organise/attend meetings, provide technical lead and research during the implementation of projects, which also includes on-going support.Identify & provide access requirements for all Hospital staff to enable the use of Trusts clinical applicates, computer systems and software, ensuring all governance processes are followed andindividuals trained Provide 2 nd and 3 rd line support to end users.Ensure trends in Service Desk tickets are identified, escalated & dealt with at the point of origin.Duties will include working towards meeting Service Level Agreements (SLA), identifying hardwarefaults, resolving software issues, implementing, and testing access to all new systems andadministration, creating documentation on new and existing procedures/systems, ensuring DigitalServices security standards are met and support the day-to-day Digital Services IT access requirementsof the hospital.Enforce & monitor adherence to Trusts Digital Service policies.Review guidance, implement policies and standards in line with Governance requirements
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the topFor more information please follow link https://www.royalfreelondonjobs.co.uk
Job description
Job responsibilities
Please see attached Job Description for more information about this role and working at royal free London NHS foundation Trust
Person Specification
Royal Free World Class Values
- Demonstrable ability to meet the Trust Values
Education & professional Qualifications
- Educated to degree level or equivalent experience
Experience
- Substantial experience working within IT Access Support
- Considerable experience of working in Registration Authority
Skills and aptitudes
- Excellent verbal and written communication skills
- Good customer care skills and customer focused approach
- Ability to prioritise and work to deadlines
Personal Qualities & attributes
- Ability to work as part of a team
- Ability to work using own initiative
- Flexible and positive attitude towards work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Royal Free London NHS Foundation Trust
Address
Barnet Hospital
Well Lane
Barnet
EN5 3DJ
Employer's website
https://www.royalfreelondonjobs.co.uk/
- Company
- Royal Free London NHS Foundation Trust
- Location
- Barnet, United Kingdom EN5 3DJ
- Employment Type
- Permanent
- Salary
- £35763.00 - £43466.00 a year
- Posted
- Company
- Royal Free London NHS Foundation Trust
- Location
- Barnet, United Kingdom EN5 3DJ
- Employment Type
- Permanent
- Salary
- £35763.00 - £43466.00 a year
- Posted