LSCIC Outreach & Community Liaison Administration Coordinator
Job summary
To lead on the administration of the London Spinal Cord Injury Centre's (LSCIC) Outreach Service and Community Liaison Service, assisting in both the Adult Referrals and the Children and Young People's referrals (CYP).
Main duties of the job
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Provide administrative support to the Spinal Outreach, Community Liaison and CYP teams, and the wider LSCIC MDT.
- Manage telephone, email and written enquiries, ensuring timely responses and accurate record keeping.
- Oversee team inboxes, processing referrals and communications efficiently.
- Maintain patient referrals, records, clinic activity and correspondence on EPIC.
- Monitor waiting lists and patient pathways, ensuring information remains accurate and up to date.
- Collect, analyse and report service activity data, including KPIs, waiting list and visit activity.
- Provide data and statistics to support audits, reporting, research and presentations.
- Maintain records on the National Spinal Cord Injury Database (NSCID).
- Manage outpatient correspondence and monitor responses.
Support EPIC, E-Roster, E-Proc, payroll submissions and staff expenses.
Support education and training activities, including delegate administration and invoicing.
Contribute to the effective day-to-day running of the service and work closely with the multidisciplinary team.
Please refer to the attached Job Description and Person Specification for the full list of duties and responsibilities.
About us
Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest specialist orthopaedic hospital in the UK and an internationally recognised centre of excellence for neuro-musculoskeletal care. We provide a dynamic working environment where staff are supported to deliver continuous improvement in patient care, research, education and innovation.
Our dedicated workforce reflects a diverse range of backgrounds, skills and experiences, enabling us to provide exceptional care for patients with some of the most complex orthopaedic and spinal conditions. As a specialist Trust, RNOH brings together unrivalled expertise in one organisation, delivering highly specialised services to patients from across the UK and internationally.
The Trust operates from two sites: the main hospital in Stanmore and an outpatient centre at Bolsover Street in Central London. RNOH is rated Good by the Care Quality Commission (CQC), and the Stanmore site includes The Stanmore Building, a state-of-the-art inpatient facility that forms part of the Trust's ongoing estate modernisation programme.
For more information, visit: https://www.rnoh.nhs.uk/
Job description
Job responsibilities
The post holder will provide comprehensive administrative support to the Spinal Outreach, Community Liaison and Children & Young People's (CYP) teams, ensuring the smooth and efficient running of the service. Key responsibilities include managing referrals and patient records on EPIC, monitoring waiting lists and referral pathways, overseeing shared team inboxes, responding to enquiries, and maintaining accurate service activity data.
The role also supports reporting and audit functions through the collection, analysis and presentation of performance and KPI data, including submissions to the National Spinal Cord Injury Database. Additional responsibilities include coordinating team administration, managing outpatient correspondence, supporting e-rostering and expenses processes, organising meetings and training activities, and providing administrative support for education programmes, research, presentations and service development activities.
The post holder will work closely with multidisciplinary teams, external organisations and stakeholders to ensure high standards of patient administration and service delivery.
Please see the Job Description and Person Specification for full details of the role and responsibilities.
Person Specification
Communication & Relationship Skills
- Ability to work on own initiative, make effective decisions and problem solve effectively without supervision
- Knowledge of NHS applications and clinical systems
Knowledge, Training & Experience
- Advanced computer literacy on Microsoft Word / office/excel/Outlook/PowerPoint
- Previous experience of working in the NHS.
Analytical & Judgment Skills
- Excellent attention to detail and accuracy when maintaining patient records, databases and activity reports.
- Experience using Electronic Health Records eg: EPIC, NSCID, E-Roster or E-Proc systems.
Planning & Organisational Skills
- Able to work to tight deadlines & deal with multiple issues at the same time
- Previous experience of coordinating a service
IT Skills
- Knowledge of a range of MS Office packages in particular Word, Power point and Excel.
- Advanced Excel skills including data analysis and reporting.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Royal National Orthopaedic Hospital NHS Trust
Address
Royal National Orthopaedic Hospital
London Spinal Cord Injury Centre
Stanmore
HA7 4LP
United Kingdom
Employer's website
https://www.rnoh.nhs.uk/