Enterprise Application Specialist - B5
Job summary
This role is central to shaping how outpatient and specialty services run their clinics within our electronic patient record (EPR) system. Working closely with clinical specialties, operational teams and digital colleagues, the postholder will translate service requirements into clear, accurate and safe technical build specifications. They will ensure that clinic templates, appointment types and related configuration are designed and optimised to support high-quality patient care, efficient workflows and robust data quality.
Main duties of the job
The postholder will work with clinical services to help them articulate how they want their clinics to function, advising on best practice, and ensuring that agreed designs are implemented correctly within the system. They will support change control processes, troubleshoot issues, and contribute to the ongoing development of outpatient functionality as the Trust continues to embed and enhance its EPR.
About us
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch v=R96pMboIYdo
Job description
Job responsibilities
Please refer to the full job description & person specification
Responsible for providing Cerner system support, responding to issues and queries regarding logging on procedures, functional usage, service requests, incidents, data corrections, reporting and printing. Ensuring these are logged via the Trusts IT Portal.
Undertake specific system administration activities to ensure the smooth running of the system, ensuring patient safety is at the forefront of any changes to the system.
Escalate issues that extend beyond the scope of the team, logging on the appropriate system (external supplier system), monitoring and following up responses, taking action to update and close the incident.
Ensure all calls/tickets are logged on the IT Portal in a timely manner and regularly review the queue throughout the day, picking up unassigned tickets promptly. Respond as soon as possible and update/close the ticket within the relevant SLA.
Ensure good user account management processes and procedures are followed, both in terms of onboarding new users (security, timely access) and leavers (timely removal, good housekeeping).
Monitor the use of the Cerner system to ensure data is recorded correctly and in a timely manner. Liaise with the Data Quality and other teams to correct errors and provide guidance to end users with regard to error correction and prevention where appropriate.
Build system changes in line with the needs of the service when requested through the Request for Change process, and where required, liaise with ASPH and/or the Cerner Application Management Services (AMS).
Assist with the development of software and lead on areas of technical expertise in line with the changing needs of the Trust, ensuring a clear understanding of procedure and protocol as well as ensuring quality at all times.
Assist with planning upgrade processes and assist with implementation, providing technical advice to the users to enable them to deliver the potential benefits of the Cerner system.
Makes proposals on the Cerner system, to support the users in how they use the system, the training they may require, which will support them in the way they utilise Cerner.
Supports the maintenance of areas of the system that fall under the responsibility of Enterprise Application support, by responding to and managing queries raised by users.
To ensure knowledge of the Cerner administrative and clinical applications is maintained to a very high standard at all times, taking a particular interest in developing own knowledge of how the Cerner system works and sharing that knowledge.
Person Specification
Qualifications
- Degree level or equivalent or substantial equivalent experience.
- Evidence of continual professional development.
- IT Related Qualification
Knowledge and Experience
- Knowledge of the requirements to support information systems and processes
- Some knowledge of the account management technical procedures
- High level understanding of NHS systems, data structure and environments.
- Proven knowledge of designing and managing highly secure and complex systems.
- Experience of supporting information systems
- Experience of providing high quality customer care and service
- NHS Constitution
- Trust vision, values and strategic objectives
- A working understanding of ITIL Service Management and Methodology Processes
- Experience of supporting clinical information systems, specifically Cerner
- Good understanding of the patient journey and the key challenges Trust clinicians face with respect to use of systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Royal Surrey NHS Foundation Trust
Address
The Royal Surrey Hospital
Egerton Road
Guildford
GU2 7XX
Employer's website
https://www.royalsurrey.nhs.uk/