Business Process Partner
Job summary
At Royal Trinity Hospice, we are about making a meaningful difference to peoples lives. As a Business Process Partner, you will play a key role in transforming how we work by reviewing, designing, and improving processes across clinical, operational, and corporate services. You will work collaboratively with teams to identify opportunities for improvement, support digital adoption and help ensure our processes enable efficient service delivery and high-quality patient care.
Main duties of the job
Lead the review, design and optimisation of business processes across clinical, operational and corporate functions.
Work with stakeholders to identify inefficiencies and implement practical improvements aligned to organisational strategy.
Map current and future-state processes using recognised methodologies such as BPMN, Lean and service design approaches.
Support digital transformation programmes, ensuring processes align with Microsoft 365 and other business systems.
Use data, performance metrics and customer insight to inform decisions and identify opportunities for continuous improvement.
Promote a culture of continuous improvement by coaching colleagues in Agile, Lean and service improvement practices.
About us
- We match Agenda for Change/NHS terms and conditions for maternity, paternity and long-term sickness pay
- Length of service for those joining directly from another CQC regulated organisation (NHS, social care, hospice) is recognised in annual leave, maternity, paternity and long-term sickness pay
- A pension scheme is offered with employer contributions of up to 7.5% or a continuation of your existing NHS pension
- A generous 27 days annual leave increasing to 29 after 5 years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu)
- Cycle to work scheme and interest-free season ticket loans available
- Free eyesight test for DSE users and a contribution towards the cost of glasses
- 25% store discount in Trinity shops
- Life assurance cover
- Lots of opportunities to attend exciting and high-profile events e.g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party
- Regular ballots for donated free tickets and prizes
- Access to courses of free counselling
Job description
Job responsibilities
Plan: What Youll Do
As the Business Process Manager Executive, you will:
- Leading the review, design, and optimisation of business processes across clinical, operational, and corporate functions
- Working with stakeholders to identify inefficiencies and implement improvements aligned to organisational strategy
- Driving process standardisation, digital adoption, and continuous improvement initiatives
- Mapping current and future-state processes using recognised methodologies (e.g. BPMN (Business Process Model and Notation), LEAN)
- Supporting digital transformation programmes, ensuring processes align with systems such as Microsoft 365 and other platforms
- Establishing governance frameworks to monitor, evaluate, and continuously improve processes
- Analysing data and performance metrics to inform decision-making and improvement opportunities
- Advocate and promote service design and continuous improvement methodology
Champion the use, support the design and manage the collection of customer insight data to create an evidence base to support decision making in relation to service design and continuous improvement
- Act as mentor/coach/advisor and provide training, guidance and support in Agile and Lean practices to those involved in service design and continuous improvement
- Deliver events and produce and curate content on SharePoint to support the development of a continuous improvement culture at the Hospice
Person Specification
Qualifications
- Business process management methodologies Lean, Six Sigma, BPMN
- Digital tools and systems e.g. Microsoft 365, workflow automation platforms
- Organisational change and service improvement principles
Experience
- Proven experience in process improvement, transformation, or operational excellence roles
- Experience working across multiple stakeholders in complex organisations healthcare or charity sector desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Royal Trinity Hospice
Address
30 Clapham Common North Side
London
SW4 0RN
United Kingdom
Employer's website
https://www.royaltrinityhospice.london/