Pathology IT Support Technician
Job summary
This is an opportunity to join a busy, customer-focused Pathology IT Service, supporting a wide range of essential clinical systems used across the Trust. Our team provides day-to-day technical support to Pathology staff and system users, ensuring services run smoothly and efficiently.
The post holder will provide high-quality IT support, maintaining and troubleshooting Pathology IT systems to ensure they operate to the highest standard. A strong ability to diagnose and resolve technical issues will be a key part of this role.
The role requires a blend of technical knowledge, customer service, and an understanding of clinical workflows. You will respond to support tickets, handle direct queries, and ensure all incidents and requests are logged and managed in line with departmental policies and procedures.
The post holder may act as a first point of contact for Pathology IT queries, including call handling, logging requests, password resets, application configuration changes, and managing user permissions.
In addition, you will support system configuration, testing, and upgrade activities, contributing to the ongoing improvement of data quality and ensuring systems remain safe, accurate, and up to date.
Main duties of the job
- To provide assistance, advice, and fault resolution to users of IT equipment, systems and network.
- To ensure that all support calls and requests are dealt with promptly and effectively in accordance with defined policies and procedures.
- To install operating systems and software applications
- To assist in system upgrades and rollouts across Pathology as directed
- To configure, audit, and install new PCs, printers and other equipment.
- To assist in replacement and upgrading of existing IT equipment, including data transfer and replacement of hard disks, memory etc.
- To dispose of redundant IT equipment in accordance with organisational procedures.
- To assist with general systems, support and housekeeping tasks
About us
At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are proud to be in thetop 20 best hospitals to work for in the country.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.
Job description
Job responsibilities
Please find attached to the vacancy a detailed person specification and job description for further information about this role.
Person Specification
Qualifications
- Knowledge of a range of IM&T areas acquired through qualification to Degree or equivalent level, or relevant experience
- Microsoft Qualifications
KNowledge and Experience
- Understanding of modern information systems/technologies and the supporting tools, methodologies and techniques for developing, maintaining and supporting them
- Knowledge and experience of Microsoft Office Software and Active Directory Experience installing Microsoft Windows operating systems
- Experience working in a fast-paced IT environment, providing good customer service in a 1st Line support role
- Experience with NHS systems and processes
- Knowledge and experience of deploying operating systems and applications
Specific Skills
- Demonstrate excellent customer service skills when dealing with a wide range of people via face to face, telephone and email.
- Proficient in Microsoft Desktop operating systems and applications
- Ability to demonstrate problem solving skills
- Experience of analysing, interpreting, solving and explaining system issues to non-technical system users in a clear and concise way
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Royal United Hospitals Bath NHS Foundation Trust
Address
Royal United Hospital
Combe Park
Bath
BA1 3NG
Employer's website
https://www.ruh.nhs.uk/