1st Line Technical Support Engineer

1st Line Technical Support Engineer, Bournemouth, £28,000

As a Technical Support Engineer within this software solutions company, you will play a crucial role in supporting with technical issues for customers. With opportunities to progress your career, the team fosters a growth environment where development and progression are encouraged.

Background & Benefits

Rubicon’s client is an established software company which began as a small family business and evolved into a global force. They understand the need for flexibility and as a Technical Support Engineer you will receive hybrid working, as well as private medical insurance, company sick pay, enhanced pension scheme and free onsite parking.

Technical Support Engineer Responsibilities

• Incoming support queries from customers.
• Ownership of support issues.
• Troubleshoot, resolve, and document support queries.
• Onboarding of customers.
• Liaising with departments to resolve outstanding issues.

Skills & Experience Required

• Network troubleshooting skills.
• Windows and Linux server experience.
• Group Policy and Active Directory.
• Antivirus, firewalls, Wireshark, and VPN exposure.
• 2+ years’ experience on a technical support desk.

Interested?

To be considered for this Technical Support Engineer opportunity or for more information, submit your CV to Josh at Rubicon by applying directly to this advert.

Our team reviews every application. Please ensure your CV is submitted in Microsoft Word. If sent as a PDF, it will cause delays.

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