1st Line Support Engineer

1st Line Support Engineer | Cambridge | upto £25,000

Are you a tech-savvy problem solver looking to kickstart your IT career? Do you enjoy working independently and want to be part of a structured, well-supported environment?

Join this IT team as a Technical Support Engineer, where you’ll gain hands-on experience with a wide range of systems and technologies, supporting users across multiple sites.

As 1st Line Support Engineer you will benefit from:

• 25 days holiday (+BH’s!)
• A cycle to work scheme
• Employee assistance programme scheme
• Health insurance and life assurance

As 1st Line Support Engineer, your responsibilities will include:

• Providing 1st line support for software and hardware issues
• Installing, configuring, and maintaining IT equipment and systems
• Troubleshooting Microsoft Windows and Office applications
• Managing user accounts and network configurations
• Logging and tracking issues through to resolution using the Helpdesk system

As 1st Line Support Engineer, your experience will include:

• Hands-on experience with Windows Operating Systems and Microsoft Office 365
• A good understanding of computer systems, mobile devices, and tech solutions
• Familiarity with remote desktop tools and helpdesk software (e.g. TeamViewer, ServiceDesk Plus)
• Strong communication and problem-solving skills
• A full UK driving licence and access to your own transport

If you're ready to take the first step in your career as a 1st Line Support Engineer, we'd love to hear from you. Apply today with an up-to-date CV or call Amber Marshall at Rubicon for more information.