Customer Support Agent
Customer Support Agent - Bournemouth - Up to £33,000 per annum
As a Customer Support Agent, you’ll be the trusted voice clients turn to when they need clear, reliable answers.
Every query gets your full attention, and every solution helps build a lasting relationship.
As a Customer Support Agent, you will benefit from:
- Structured training on specialist software, so you can grow real expertise
- A friendly, supportive team where people genuinely help each other
- Clear expectations and consistent processes
- Ongoing development and opportunities to progress
- The chance to shape service improvements and share your ideas
As a Customer Support Agent, your responsibilities will include:
- Managing inbound telephone and email queries, prioritising each one carefully
- Recording and tracking all queries accurately in the ticketing system
- Keeping customers updated on progress until every query is resolved
- Diagnosing and resolving technical and non-technical issues
- Working closely with colleagues and implementation consultants to find the right solution
- Contributing to help guides and the knowledge base for end users
As a Customer Support Agent, your experience will include:
- Experience in a customer support environment
- Experience supporting finance software
- Excellent verbal and written communication skills
- An organised, methodical and conscientious approach
- Strong interpersonal skills and a team-focused attitude
- Confident use of MS Office, including Excel
If you’re looking for a Customer Support Agent role where you can build lasting client relationships and become a real expert in your field, this could be the next step for you. Apply today with an up-to-date CV or call Nina at Rubicon for more information.
While Rubicon uses AI to help speed up processes across the business, every application is reviewed by a human to ensure the right decision is made.