Customer Support Assistant
Customer Support Assistant - Bournemouth - up to £33,000 per annum
As a Customer Support Assistant, you ll be the trusted voice accountants turn to when they need clear, reliable answers, with a salary of up to £33,000.
You ll join a close, sociable team inside a business that has grown from 30 to over 230 people and still feels like family.
No accounting background? That s fine. Bring great service skills and you ll be trained on the rest.
As a Customer Support Assistant, you will benefit from:
- 25 days holiday plus bank holidays, and your birthday off
- Monday to Friday, 9am to 5:30pm, with no weekend working
- Full training on specialist accounting software, so you can build real expertise
- A friendly, supportive team that socialises regularly and genuinely helps each other
- Leadership who know everyone by name and are visible across the business
- Long-term security and progression within a fast-growing, award-recognised employer
As a Customer Support Assistant, your responsibilities will include:
- Handling inbound queries by phone, email, live chat and the client portal
- Diagnosing and resolving technical and non-technical software issues
- Recording and tracking every query accurately in the ticketing system
- Keeping clients updated until each query is fully resolved
- Working closely with colleagues and implementation consultants to find the right solution
- Contributing ideas to help guides, the knowledge base and service improvements
As a Customer Support Assistant, your experience will include:
- Experience in a customer support or customer service environment
- Experience supporting software or using ticketing systems
- Basic accounting knowledge or experience supporting finance software is a bonus, not essential
- Excellent verbal and written communication skills
- An organised, methodical and conscientious approach
- A team-focused attitude and confident use of MS Office, including Excel
If you re looking for a Customer Support Assistant role where you ll feel part of the team from day one and grow into a real expert, this could be your next step. Apply today with an up-to-date CV or call Nina at Rubicon for more information.
While Rubicon uses AI to help speed up processes across the business, every application is reviewed by a human to ensure the right decision is made.