Support Engineer

Support Engineer | Poole | £35,000

Are you a structured, analytical problem solver who enjoys getting to the root of technical issues? This Support Engineer role offers the chance to work with complex systems, handle varied support requests, and build specialist technical expertise in a rapidly growing industry. You’ll be joining an environment where precision, accuracy, and continuous learning are genuinely valued.

This is a great opportunity for someone who thrives in a role where every day presents a new technical challenge and where your methodical approach will directly improve customer experience.

As a Support Engineer, you will benefit from:

• 25 days holiday + bank holidays
• Guaranteed on call bonus
• Company funded healthcare plan
• Life assurance
• Company pension
• One day working from home per week
• Two paid volunteer days annually
• Career development opportunities
• Regular team and company events

As a Support Engineer, your responsibilities will include:

• Managing and resolving support tickets in line with strict SLAs and ITIL processes
• Investigating software and hardware issues and providing accurate updates to customers
• Handling inbound calls and emails to the support team
• Maintaining and updating documentation and knowledge articles
• Troubleshooting printers, terminals, and associated equipment
• Escalating complex issues to senior team members when required

As a Support Engineer, your experience will include:

• Previous service desk or technical support experience
• Experience working within ITIL-based environments
• Supporting customers within agreed SLAs
• Strong working knowledge of Microsoft Office
• Ability to troubleshoot software and hardware issues
• A valid driving licence and access to a vehicle

If you're ready to take the next step in your career, we'd love to hear from you. Apply today with an up-to-date CV or call Josh at Rubicon for more information.