Service Engineer

About the role

Ruijie Networks is looking for a Service Engineer in London to provide technical support to system integrators, distributors and channel partners, build local service processes, support partner capability development, and collaborate with TAC/R&D teams on technical issues and new product testing.

Responsibilities

1. Provide back-line technical assistance and support to system integrators, distributors and T2 channel partners.

2. Establish service support and RMA processes, and manage service delivery quality in covered countries.

3. Develop partner technical support capability through regular post-sales technical training and workshops.

4. Collaborate with TAC teams to address partner and end-customer support requests.

5. Collaborate with R&D teams on new product feature and POC tests to support global release.

Requirements

1. 3+ years of technical experience in sales support, maintenance or technical support for enterprise network products.

2. Experience with mainstream enterprise networking vendors such as Cisco, HPE, Aruba, Ruckus, Huawei Enterprise or Juniper Networks is preferred.

3. Experience in system integration or value-added distributor environments is preferred.

4. Fluent English communication.

5. Technical skills in switching, routing, wireless LAN and network orchestration/integration are required; campus network experience is a plus.

6. Professional certifications such as CCNP/CCIE, HPE ASE/Master ASE, Aruba ACMP, HCNP/HCIE or JNCIP/JNCIE are preferred.

7. Strong ownership, resource coordination capability and communication skills across different stakeholder levels.

8. Able to work in London and comply with local work authorization requirements.