AI and Business Transformation Lead

AI and Business Transformation Lead

Hybrid Role: 3 days in the office, near Newton Abbot Devon

A Devon based ecommerce business is seeking an AI and Business Transformation Lead to drive the adoption, strategy and effective use of Artificial Intelligence across the business.

The AI and Business Transformation Lead will report to the Technical Director, working closely with stakeholders across the organisation to identify, prioritise and deliver strategic initiatives that improve business performance through process optimisation, automation and the effective use of AI technologies.

This role is primarily a business leadership position focused on identifying opportunities where AI can create measurable value, improve efficiency and enable innovation. The successful candidate will bridge the gap between business needs and technology capabilities, ensuring that AI initiatives align with company objectives and deliver tangible outcomes.

The successful candidate will prioritise opportunities, engage stakeholders, drive adoption, and establish best practices for responsible AI use. While not expected to be the most technical person in the organisation, they will possess a strong understanding of modern AI technologies and use cases. They will be capable of building prototypes, automations and AI agents where appropriate, while working with internal teams and external partners to deliver more complex technical solutions.

Success in this role will be measured through the delivery of measurable business improvements, including increased productivity, reduced manual effort through automation, adoption of AI technologies, and the successful delivery of initiatives that create demonstrable business value and ROI.

Key Responsibilities

• Develop and maintain the company's AI strategy and roadmap.
• Drive company-wide AI adoption and engagement.
• Evaluate business processes to identify opportunities for automation, efficiency improvements and AI adoption.
• Work closely with stakeholders to understand challenges, inefficiencies, and opportunities.
• Coordinate AI projects from concept through implementation and measurement.
• Establish AI governance, policies, standards, and best practices.
• Promote collaboration, knowledge sharing, and AI adoption across the organisation.
• Design and deliver AI training programmes and workshops.
• Select and manage AI vendors, platforms, and technology partners.
• Build and deploy practical AI-powered automations where appropriate.
• Measure adoption, business impact, productivity improvements, and ROI.

Knowledge & Experience

• Experience leading business transformation, process improvement, digital transformation, or technology adoption initiatives.
• Strong understanding of AI, Generative AI, and emerging AI technologies.
• Excellent stakeholder management and communication skills.
• Experience managing cross-functional projects and programmes.
• Understanding of AI automation, integrations, security and governance.

Desired Skills

• Understanding of AI agents, Agentic AI, RAG, and responsible AI usage.
• Comfortable building prototypes, automations, and AI agents using modern AI or no/low code platforms.
• Experience of regulatory compliance, including data privacy, information security, vendor management, risk assessment, and compliance with UK GDPR, AI governance standards, and emerging AI regulations.