Business Support Analyst

Business Support Analyst

Location: London (3 days in office)

Contract:12 months

About the Role

Client’s IT Supply Chain is responsible for fulfilling all internal end user IT needs. We build integrated, scalable, and robust processes and systems to manage planning & inventory life cycle. We are seeking an experienced professional to join our team and support project management, and day-to-day operations for tooling and processes improvement.

Responsibilities:

• Operation support
• Monitor dashboard, adding incident tags, extracting data and report for tooling health. Proactively flag risk to the core team.
• Proactively identify tooling issues in tasks and provide root cause analysis and prompt feedback for each instance.
• Create and maintain tooling manuals (workflows, tagging, set up requirements and troubleshooting guide)
• Provide Tier 1 on call support for Supply Chain tooling issue triage and troubleshooting.
• Monitor dashboard for all Tier levels to ensure all resolution time SLA are achieved.

Tooling and Process Improvement Support:

• Assist business team for process and system enhancements - document problem, create business requirement, validate impact metrics and propose for prioritization
• Conduct value streaming as a process, identify opportunities for improvement, and develop solutions for simple problems.
• Monitor and report status of enhancement implementation.
• Support system implementation- creating testing scenarios and cases, coordinating User Acceptance Testing (UAT), debugging, and provide status updates.
• Create and maintain process/training documentation (update WIKI).
• Assist with global process/tooling rollout.

Minimum experience needed:

• 5 year experience in Supply Chain, preferably experience of Oracle, warehouse operation, manufacturing system
• Basic project management in system implementations, experience in user acceptance testing (UAT)
• Data analysis skills- using dashboards to analyze data and report to business
• Advanced Documentation (i.e Process flows creation, SOP documentation, training guides/manuals)
• Problem solving skill ; Experience working with cross functional partners

Desired Experience:

• Experience in supporting supply chain systems rollouts, implementation and integration experience
• Advanced in process flow visualization tools like LucidChart or Visio,Google Sheets/Slides; SOP/training guide drafting
• Master Data Management (MDM)
• Global exposure