HelpDesk Support Specialist

We're looking for a HelpDesk Support Specialist to join a leading global social media tech company in London! If you have a passion for troubleshooting, a strong technical mindset, and enjoy providing top-notch support, this could be the perfect opportunity for you.

Responsibilities:

• Provide technical support for hardware and software issues.
• Troubleshoot and resolve system functionality problems.
• Perform remote software installations and assist with hardware setup.
• Maintain accurate records of technical issues and resolutions.
• Support Windows & Mac OS environments.

Requirements:

• 2-3 years of experience in IT helpdesk support or a similar role.
• Strong problem-solving and customer service skills.
• Knowledge of system troubleshooting, OS support (Windows/Mac), and hardware deployment.
• Familiarity with Multi-Factor Authentication (MFA) solutions is a plus.

Details:

Location: London, onsite (5 days/week).

Contract: 12 months.

Hourly rate: £19.50 (8hrs per day) I Monday to Friday

If you're looking for an exciting opportunity to work in a dynamic tech environment and enhance your IT support skills, I'd love to hear from you! Please APPLY NOW to take the next step in your career.