IT Helpdesk Support Technician

Job Description

Job Title: IT Helpdesk Support Technician (12-Month Contract)

\n

Location: London (Onsite – 5 Days per Week)

\n

Contract: 12 Months

\n

\n

We are recruiting for an IT Helpdesk Support Technician to join a leading global organisation on a 12-month onsite contract in London. This is an excellent opportunity for an IT support professional who enjoys troubleshooting technical issues and delivering outstanding customer service in a fast-paced enterprise environment.

\n

\n

Key Responsibilities

\n

\n
• Provide first-line technical support for hardware and software issues.

\n

• Respond to user queries and resolve desktop support incidents.

\n

• Install software and perform remote hardware diagnostics.

\n

• Monitor system performance and identify technical issues.

\n

• Maintain accurate records of support requests, resolutions, and installations.

\n

• Diagnose and resolve technical problems using documentation and diagnostic tools.

\n

• Deliver excellent customer service while meeting support SLAs.

\n\n

\n

Required Skills & Experience

\n

\n
• Associate degree in a computer-related field or equivalent technical training.

\n

• Previous 1 to 4 years of experience in IT Helpdesk, Service Desk, Desktop Support, or Technical Support.

\n

• Strong troubleshooting and problem-solving skills.

\n

• Experience supporting Windows and Mac operating systems.

\n

• Familiarity with desktop support tools and ticketing systems.

\n

• Ability to work independently and prioritise multiple tasks.

\n\n

\n

Desirable Skills

\n

\n
• Experience with application support.

\n

• Hardware deployment and technical setup experience.

\n

• Knowledge of Multi-Factor Authentication (MFA).

\n

• Experience supporting enterprise users.

\n\n

\n

If you have a passion for IT support and enjoy working in a collaborative, technology-driven environment, we'd love to hear from you.