Knowledge System Manager

Knowledge System Manager

Location: 102 Petty France, London (Hybrid)

Contract: 12 Months

About the Role

Key responsibilities:

• Leading the team who own and maintain GLD’s knowledge systems (three document and legal knowledge search platforms using SharePoint, WordPress and Sitecore technologies and a document automation tool), including line management responsibilities, establishing clear priorities and setting performance and project objectives for the team.
• Working with system users and content creators, to ensure the systems are effective and content meets needs, including accessibility requirements.
• Finding innovative ways to make use of the systems currently available to meet the changing needs of the organisation.
• Project managing improvements to our current systems and working with a variety of stakeholders to achieve effective outcomes and value for money.
• Building and maintaining strong relationships with internal and external technology experts and acting as the link between these experts and system users.
• Working across K&I and wider Knowledge and Learning Communities to support and engage users across GLD and the GLP, including delivering training.
• Contributing to K&I projects which benefit from a systems perspective and ensuring that conversations across the group which involves knowledge systems are joined up so that the Division work in a collaborative way. Supporting senior stakeholders (including Board level) in their strategic work to design the future direction of GLD’s knowledge and learning systems to ensure they support a national GLD and are fit for the future.
• Ensuring that all activities are aligned with GLD’s priorities, the GLD and GLP strategies and cross-government policies relating to information and data management
• Expert insight on technological changes and knowledge management to ensure that GLD remains up to date with current best practice.
• Acting as the conduit between Digital and K&I colleagues to facilitate the embedding of legal technology and advancements (for example in the field of AI) into our knowledge systems.
• Identifying gaps in the current systems offer and working with legal teams, Digital and K&I to understand and plan to meet gaps.
• Current awareness and horizon scanning – monitoring, curating and promoting relevant developments in legal technology across a variety of knowledge platforms to ensure that learning content is kept up to date.

Minimum Requirement:

• Reporting to the Head of Knowledge, the role takes operational responsibility and ownership of GLD’s current
• Knowledge Systems used across GLD, the Government Legal Profession (GLP) and wider civil service
• Project Management
• Line management
• Knowledge systems experience
• Data knowledge systems background