Refresh Support Engineer

Job Title: Refresh Support Engineer

Location : Swindon, UK (On-site)

Contract Type: 3 Months (Possibility of extension)

Day Rate: Up to £210/day (via Umbrella)

Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.

We’re hiring a Refresh Support Engineer for a short-term project with a major international insurance client. You’ll be working onsite in Swindon, supporting a large-scale PC hardware refresh for approximately 5,000 users. This is an excellent opportunity for an experienced deskside or deployment engineer who thrives in a fast-paced environment and enjoys working hands-on with hardware and end users.

Key Responsibilities:

• Build and prepare replacement devices and manage shipping.
• Coordinate lifecycle of PC builds in line with project goals.
• Keep deployment schedule and project team updated.
• Update asset management systems post-deployment.
• Book couriers and ensure correct documentation for shipped machines.
• Occasionally deliver devices on-site and support end users.
• Assist with asset stock counts and audits.
• Suggest and support project process improvements.

What We’re Looking For:

• Previous experience in PC builds, refresh, or deskside support (Windows 11).
• Familiar with M365, Autopilot, Intune, or ServiceNow (training available).
• Strong skills in Microsoft Excel.
• Excellent organisation, attention to detail, and the ability to follow governance processes.
• Awareness of GDPR and data handling best practices.
• Proactive team player who works well under pressure and can prioritise tasks.

If you're ready to take on a fast-paced refresh project and deliver high-quality support as part of a motivated team, we’d love to hear from you.

Regards,

Kapil