After Sales Technical Administrator

We are looking for a Technical Aftersales Coordinator to join a well-established business in a varied role offering exposure to customer service, administration, operational processes and technical support.

You will work alongside a supportive team, with the opportunity to develop your knowledge and contribute to improving the service provided to service partners.

Responsibilities:
As a Technical Aftersales Coordinator you will...

• Manage service-related enquiries and claims, ensuring they are processed accurately and in line with company procedures.
• Investigate customer issues, review technical information and coordinate appropriate solutions.
• Provide support to customers and external partners, responding to queries and helping resolve problems efficiently.
• Coordinate orders and requests, ensuring they are processed accurately and within agreed timescales.
• Maintain accurate records across internal systems, databases and reporting tools.
• Monitor costs, identify recurring issues and highlight opportunities to improve service quality.
• Support the development of internal procedures, technical documentation and training materials.
• Work collaboratively with internal departments to improve workflows, reduce delays and deliver a high standard of customer service.

Requirements:
As a Technical Aftersales Coordinator, you will need...

• At least 3 years' experience in an administrative, customer service, aftersales or service coordination role.
• Previous experience in a technical, engineering, manufacturing or product-led environment would be beneficial but is not essential.
• Strong organisational skills, with the ability to manage multiple tasks and meet deadlines.
• Confident using Microsoft Office, particularly Excel, alongside CRM or other business management systems.
• Good problem-solving skills, with the ability to review information, investigate issues and identify practical solutions.
• Excellent communication skills, with the confidence to liaise with customers, suppliers and internal stakeholders.
• A degree or qualification in robotics, engineering or similar would be beneficial but not essential.

Benefits:
As a Technical Aftersales Coordinator you will get...

• 25 days' annual leave, plus bank holidays.
• Flexible hybrid working arrangements.
• A varied and engaging technical role
• Company healthcare scheme.
• Company sick pay available following successful completion of probation.
• Free on-site parking.
• A relaxed, friendly and supportive team environment.

If you're an experienced Technical Aftersales Coordinator looking for your next opportunity, we’d love to hear from you.

Rutherford Briant is passionate about equity, diversity, and inclusion. We seek individuals from the widest talent pool and encourage underrepresented talent to apply to vacancies with us. We are committed to recruitment processes that are fair for all, regardless of background and personal characteristics.