Internal Account Manager

Internal Account Manager (B2B) — Rydal Group, Peterborough

£28k–£35k base | Uncapped commission — every deal pays | Office-based, PE1

Rydal Group is a UK MSP and telecoms provider — IT support, cyber security, VoIP, connectivity and business mobile contracts — with our own ISP, our own data centre, and over 120 staff. We look after around 2,700 B2B clients, and we're growing fast: alongside strong organic growth, we actively acquire other MSPs and telecoms businesses, so our client base grows quicker than a standard business — and so do the opportunities for the people who work here.

We're hiring two Internal Account Managers to drive revenue from that base.

Let's be direct: this is a phone job with a number attached. If you're not someone who naturally picks up the phone, this role is a non-starter, no amount of product knowledge makes up for low activity. If you are that person, everything else we can teach you. and we'll give you the tools to win, AI-powered sales tools that handle the focus so your time goes on conversations, not spreadsheets.

The job

• Own a portfolio of circa 300 business clients — real accounts with real spend, yours to grow
• High activity, every day — structured call time into your base, driven by you, not by whatever lands in your inbox
• Retain your clients' existing spend, then build on it — know your contract end dates, get ahead of expiries, upsell at renewal
• Cross-sell across the full range: IT support, cyber security, VoIP, connectivity, business mobile and Microsoft
• Hold proper commercial conversations — a client's contract, their spend, their gaps — not courtesy check-ins
• Hit a monthly target and know where you stand against it every week

Who we want

• Work ethic — you're active, you're consistent, and you don't need managing into making calls
• Comfortable on the phone at volume — it's the core of the job, every day
• Organised enough to work a 300-account book — you prioritise, you keep your pipeline honest, you don't let accounts go quiet
• Coachable — full training on our products and systems is provided; we're after people who'll put it to work
• You want to be paid on output — every deal you close pays commission, uncapped
• Telecoms, IT or MSP knowledge is a genuine bonus — but we'd take the right attitude without it over the wrong attitude with it

What you get

• £28k–£35k base depending on experience
• Uncapped commission, paid on every deal — cross-sell, upsell and re-signs all count
• Quarterly bonus incentives on top of monthly commission
• A defined portfolio of circa 300 clients from day one, with contract dates mapped, not a cold start
• A growing book: as the business acquires and expands, so does the opportunity in front of you
• AI sales tools that help you focus and have an attack plan
• Full product and sales training — you bring the effort, we'll build the knowledge
• Company laptop and a modern Peterborough office
• Progression into Mid-Market and New Business for people who prove it on this desk — roles that open up faster in a business growing like ours
• Pension
• medical cash plan
• 23 days holiday rising to 27 with service, plus bank holidays
• Incentive trips (Barcelona most recently) annual Rydal Fun Day
• Monday–Friday, 9:00–5:30

If you're good on the phone, graft comes naturally, and you want to grow with a business that's actually growing - apply, or message us and we'll talk.