AV & Telecoms Specialist

AV & Telecoms Specialist

Term: Permanent Working Hours: Full-time (rotating shifts)Department: Information Technology Location: London

The Role

The London office of a global law firm is seeking a proactive and service-driven AV & Telecoms Specialist to join their IT team. This is a highly visible, client-facing role that plays a critical part in ensuring seamless audio-visual and telephony support across the firm. The team is keen to hire someone who demonstrates strong fundamentals, excellent presentation, and the potential to grow within a high-performance professional services environment.

Key Responsibilities

Audio-Visual Support

• Provide end-to-end AV support across all conference and meeting rooms.
• Deliver premium, white-glove support to clients, attorneys and senior leadership.
• Set up, test, monitor and troubleshoot AV systems for meetings, hearings, trials, depositions and firm-wide events.
• Support and operate Zoom and Microsoft Teams video conferencing.
• Manage displays, microphones, cameras and Cisco/Crestron room control systems.
• Perform routine preventative maintenance and escalate issues where required.

Telecoms Support

• Provide Level 1 and Level 2 support for the firm's Zoom Phone telephony system.
• Assist with onboarding and offboarding, including handset deployment, configuration and routing.
• Support voicemail setup, call routing and handset troubleshooting.
• Liaise with third-party service providers for escalations.
• Maintain and update telephony and AV hardware inventory.

Person Specification

Required Skills & Experience

• Minimum 2 years' experience in AV, IT and/or telecoms support, ideally within a professional services environment (law-firm experience advantageous).
• Strong understanding of AV hardware, video conferencing platforms and room control systems.
• Excellent troubleshooting skills with a logical and methodical approach.
• Strong customer-service orientation with confident, professional client-facing communication skills.
• Calm, composed and solutions-focused under pressure.
• Professional appearance, tone and manner.

Technical Experience (desirable)

• Cisco and Crestron
• Zoom Meetings and Zoom Telephony
• Microsoft Teams
• ClickShare
• Windows 11 and Microsoft Office 365
• macOS
• Adobe Premiere / Rush
• Event lighting (e.g. Chauvet uplighters, wireless DMX)

Additional Requirements

• Ability to work rotating shifts (8:00-4:00 or 10:00-6:00).
• Flexibility to provide overtime and occasional weekend support for events or projects.
• Enthusiastic, self-motivated and able to work independently and as part of a collaborative team.
• Strong desire to learn, develop and progress within a high-standards environment.

If you are interested in learning more or would like to apply, please submit your CV for consideration today.

Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.

Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.