Collaboration Services Analyst (International)

Collaboration Services Analyst

Location: London
Salary: Competitive + excellent benefits

A leading international law firm is seeking a Collaboration Services Analyst to join its London-based technology team. This is an exciting opportunity for an AV and collaboration technology professional to play a key role in delivering exceptional meeting, conferencing, and event support across a global business.

Working as part of the International Collaboration Services team, you will be responsible for ensuring seamless delivery of collaboration, conferencing, and audiovisual services for both day-to-day meetings and high-profile client-facing events. You'll work closely with stakeholders across multiple international offices, providing hands-on technical support while helping to maintain an outstanding user experience.

Key Responsibilities

• Provide on-site and remote support for collaboration, conferencing, and AV technologies across international offices.
• Deliver technical support for executive meetings, client presentations, boardroom events, and complex live events.
• Prepare and configure meeting rooms, including system setup, testing, and pre-event checks.
• Monitor meeting schedules and room bookings to effectively prioritise support requirements.
• Troubleshoot and resolve live AV, conferencing, and connectivity issues quickly and professionally.
• Support and administer collaboration platforms including Microsoft Teams, Zoom, Cisco video conferencing solutions, SynergySky, and related technologies.
• Coordinate remotely with international offices to ensure successful delivery of meetings and events.
• Liaise with meeting hosts and stakeholders to understand technical requirements and deliver tailored support.
• Work with third-party vendors to escalate and resolve technical issues where required.
• Support the administration and ongoing improvement of the firm's room booking platform.
• Maintain operational documentation, reporting metrics, inventory records, and service-related data.
• Perform preventative maintenance and health checks across meeting rooms and collaboration spaces.
• Contribute to continuous improvement initiatives and technology enhancement projects.

About You

You will be a proactive and service-focused technology professional with strong AV and collaboration experience and a passion for delivering exceptional user support.

Key requirements include:

• Minimum of 2 years' experience in AV, conferencing, collaboration technology, or meeting room support.
• Strong knowledge of Microsoft Teams, Zoom, Cisco conferencing technologies, and meeting room AV systems.
• Experience supporting senior stakeholders and high-profile meetings or events.
• Excellent troubleshooting and problem-solving abilities.
• Strong communication skills with the ability to engage confidently with users at all levels.
• Experience working in a professional services, corporate, or legal environment would be advantageous.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with room booking and workplace technology platforms such as Maptician is desirable.
• Strong organisational skills with experience maintaining documentation and reporting.

Personal Attributes

• Professional, approachable, and client-focused.
• Calm and reliable under pressure.
• Highly organised with excellent attention to detail.
• Collaborative team player with a global mindset.
• Adaptable and solutions-driven approach.
• Passionate about technology and delivering outstanding service.

Why Apply?

This is an excellent opportunity to join a highly regarded international organisation where technology plays a critical role in supporting the business. You'll gain exposure to cutting-edge collaboration technologies, work with global teams, and support high-profile events in a fast-paced and dynamic environment.

Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.

Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.