IT Service Desktop Support Analyst (Temp 3 - 6 months contract)

Junior IT Support Analyst (Temporary Contract)

One of our top law firm clients based in the City of London is seeking a Junior IT Support Analyst to join their IT team on a temporary basis for an initial 3-6 month contract.

This is an excellent opportunity for someone at the beginning of their IT career, with up to 2 years' experience, looking to gain hands-on experience within a professional services environment and develop their technical support skills.

• Provide 1st line IT support to users across the business, assisting with hardware, software, and Microsoft 365-related queries.
• Log, monitor, and resolve IT incidents and service requests through the ticketing system, escalating where necessary.
• Support the setup and configuration of laptops, desktops, mobile devices, and peripherals.
• Assist with onboarding and offboarding processes, including preparing equipment for new starters.
• Provide basic support for meeting room and video conferencing technology.
• Maintain accurate IT asset records and support hardware inventory management.
• Deliver excellent customer service and desk-side support to users at all levels.

• Up to 2 years' experience in an IT Support, Service Desk, Helpdesk, or Desktop Support role.
• Good working knowledge of Windows operating systems and Microsoft 365 applications.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Eagerness to learn and develop technical skills within a professional environment.
• Experience supporting users in a legal or professional services setting would be beneficial but is not essential.
• Available to start immediately or at short notice.

• Opportunity to gain experience within a leading international law firm.
• Exposure to a busy and supportive IT team.
• Competitive hourly rate.
• Valuable experience in a professional services environment.
• Immediate start available.

If you're an enthusiastic junior IT professional looking to take the next step in your career, we'd love to hear from you. Apply today with your latest CV.

Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.

Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.