IT Support Analyst

IT Support Analyst - London

Full-time | Global Law Firm Environment

Are you an experienced IT Support professional looking for a role with variety, visibility, and the chance to work in a high-performing global environment? We're partnering with an international law firm to hire an IT Support Analyst for their London office. This is a fantastic opportunity to build relationships across the business, support senior stakeholders, and develop your technical skills across a broad range of technologies.

The Role

As an IT Support Analyst, you'll be part of a collaborative, friendly team delivering high-quality, client-focused technical support. Your day will involve a mix of service desk work, walk-up support, AV/meeting assistance, and involvement in small projects and service improvement initiatives.

You'll support users at all levels-including Partners and senior leaders-so professionalism, reliability, and strong communication skills are key.

What You'll Do

• Provide excellent 1st/2nd line support via phone, email, walk-up and remote channels
• Log, prioritise, and resolve incidents and service requests in line with ITIL practices
• Support Microsoft Office, Windows 10/11, iManage, mobile devices, and other core firm applications
• Troubleshoot laptops, printers, remote access, and a range of peripherals
• Deliver AV and technical support for meetings, hearings, and events (both onsite and virtual)
• Assist with local IT projects and ongoing service improvements
• Help manage IT assets, including laptops, mobiles, and accessories
• Work closely with global colleagues and third-party suppliers when required
• Maintain and contribute to internal knowledge-base articles

What We're Looking For

• Around 3+ years' experience in IT support, ideally in legal or professional services
• Strong troubleshooting experience in Windows 10/11 and Microsoft Office
• Good understanding of Active Directory / Entra ID
• Familiarity with networking basics (DNS, DHCP)
• Experience supporting printers/MFPs and mobile devices (iOS/Android)
• Calm, organised, and able to prioritise in a busy environment
• Excellent communication and customer service skills
• A proactive, solutions-focused mindset and willingness to learn

Desirable Extras

• iManage experience
• AV/VC support (Teams, Zoom, Poly)
• ITIL Foundation, CompTIA A+/Network+, MCP/MCTS
• Experience with Intune or MobileIron
• Knowledge of Lenovo, Microsoft, HP, or Ricoh hardware

Why Apply?

You'll join a respected, fast-paced firm where no two days are the same. This role offers excellent exposure to enterprise systems, global teams, event support, and project work-ideal for someone who enjoys variety and wants to grow their technical career within a professional environment.

Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.

Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.