Apprentice IT Support Assistant
Respond to IT support requests via email, phone, or ticketing system in a timely and professional manner. Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, and peripherals.
Role
- To support the team in delivering IT services that meet the needs of both internal and external customers, in line with the company’s requirements.
- To support the helpdesk service for all users and maintain accurate records of issues and resolutions in the helpdesk system.
- To work towards diagnosing and solving technical problems with Rykneld Homes hardware and software, as necessary or, if required, refer to external service providers.
- Assist Rykneld Homes employees with fault-An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence. You will be expected to work towards the Information Communication Technician Level 3, with support from your employer and the Chesterfield College Group.
finding relating to their allocated IT equipment and with their understanding of Company hardware and software. - To work collaboratively with team members to test system releases, upgrades, and patches.
Training
An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence. You will be expected to work towards the Information Communication Technician Level 3, with support from your employer and the Chesterfield College Group.
Potential for a full-time position upon completion.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- CHESTERFIELD COLLEGE
- Working Week
- Days and times to be confirmed.
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Sunday, 20th July 2025
- Start Date
- Monday, 21st July 2025
Desired Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Analytical skills
- Team working
- Initiative
- Non judgemental
- Patience
Qualifications
- English GCSE, grade 4/C (Essential)
- Maths GCSE, grade 4/C (Essential)
About the Employer
Rykneld Homes Ltd
Rykneld Homes is responsible for the management, maintenance and improvement of around 7,600 properties and the neighbourhoods in which they are located on behalf of North East Derbyshire District Council.
- Company
- Rykneld Homes Ltd
- Location
- 2013 Mill Lane, Wingerworth, Chesterfield, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £20,285.80 a year
- Posted
- Company
- Rykneld Homes Ltd
- Location
- 2013 Mill Lane, Wingerworth, Chesterfield, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £20,285.80 a year
- Posted