Data Administration Apprentice

Key Responsibilities:

Customer Service:

• Process and key customer sales orders accurately
• Handle incoming queries by phone and email, resolving issues at first contact where possible
• Provide cover during holiday periods or busy spikes
• Update our internal systems with customer feedback or requirements

Sales & Marketing Support:

• Analyse customer product ranges, spot gaps and recommend improvements
• Populate data templates and upload product listings
• Conduct initial customer research and share insights with your Account Manager
• Distribute marketing collateral to customers and partners
• Help customers navigate our platforms day-to-day
• Run and format sales reports from our ERP system
• Audit customer sites for product merchandising and update copy/imagery
• Join screening or information-gathering calls with customers

Extra Projects & Coaching:

• Tackle ad-hoc tasks across other teams (training provided!)
• Work with your dedicated coach to set goals and track progress
• Contribute to our sustainability and compliance initiative

Desired Personal Qualities:

• No prior experience needed - just an interest in sales, data and tech
• Friendly, confident communicator (verbal and written)
• Highly organised with a great eye for detail
• Self-motivated, enthusiastic and eager to learn
• Strong IT skills (you’ll pick up our systems in no time!)

Our values - who we are at heart:

• Customer First: Their success is our success
• Integrity: Be bold, be honest, do what’s right
• Care: It’s who we are, not just what we do
• Collaboration: We win together
• Investment: We grow so everything around us does too

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

• English GCSE, grade 4 (Essential)
• Maths GCSE, grade 4 (Essential)