Customer Success Apprentice
Start your career with Sage as a Customer Success Apprentice, where you’ll enjoy building relationships, solving problems, and helping businesses get the most from technology, while earning a recognised Level 3 qualification at the same time through structured development, mentoring, and hands-on delivery.
Role
- Support the creation of Customer Success Plans that define customer goals, milestones, and outcomes, and help customers achieve them
- Help drive product adoption and usage, learning how to use customer data and telemetry to spot churn risk and act on it early
- Build an understanding of customers’ pain points and support responsive solutions, developing a consultative, digital-first approach to customer engagement
- Develop strong product knowledge so you can confidently demonstrate Sage solutions and make recommendations, including how AI features help customers work smarter
- Learn to identify expansion opportunities that create value for both the customer and Sage
- Be the voice of the customer, sharing actionable feedback with teams across Sales, Marketing, Product, and Customer Services
- Keep records and Customer Success Plans accurate and up to date in Salesforce, building disciplined CRM habits from day one
Training
IT Technical Salesperson Level 3.
After completing the Customer Success Apprentice programme, you’ll be well‐placed to move into a Customer Success Consultant role, where you can take on more responsibility across developing customer relationships that promote retention and loyalty.
Sage values internal mobility, so you’ll be supported to explore different pathways and shape a career that suits your ambitions, whether that’s progressing upwards or developing across the Customer Success team.
- Apprenticeship Standard
- IT technical salesperson (level 3)
- Training Provider
- GATESHEAD COLLEGE
- Working Week
- Monday to Friday 9am to 5am
- Expected Duration
- 1 Year
- Positions Available
- 5
- Closing Date
- Monday, 31st August 2026
- Start Date
- Monday, 5th October 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Team working
Qualifications
- Maths and English GCSE, grade 4-9 (Essential)