Customer Support Apprentice

Start your career with Sage in the UK and make an impact from day one. Our ethos is simple: to help businesses thrive so they can support their communities and drive economic progress. At Sage, you’ll find a high performing environment where your ideas matter, your growth is encouraged, and your work will add value from day one. 

During the first 6 months of the learning process post training, you will be assigned a mentor. We’ll also support you further so you can learn from experienced professionals on-the-job and receive dedicated support to help you develop your knowledge and succeed. You’ll remain in your apprentice training group throughout this period, which will give you the opportunity to make friends and build on your experience together. We’re passionate about enabling colleagues to be themselves at work and develop a great career. We support and encourage you to forge relationships with professional contacts, colleagues and most importantly our millions of customers, ensuring that they remain at the heart of why we’re here.

Day to day, you’ll be involved in:

• Speaking to our customers to deliver a structured solution with confidence
• Demonstrate and deliver exceptional problem-solving and troubleshooting skills
• Ability to ask the right questions to gain an understanding of the customer's business
• Generate leads for our sales department by recommending alternative product/services that could save the customer money and time.
• Think on your feet and quickly research to find an answer to the customer query.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Initiative
• Patience

• Maths and English GCSE, grade 4 or above (Essential)