IT Technician Apprentice (Salendine Nook High School)
This Apprenticeship involves learning and putting into practice the broad range of ICT technical support skills, including customer care.
Role
This Apprenticeship involves learning and putting into practice the broad range of ICT technical support skills, including customer care.
As part of this role, you will be undertaking ICT Technical duties such as:
- Providing first line helpdesk support to students, staff, contractors and visitors
- Installing new software, hardware upgrades and replacing components as and when required
- Maintaining the upkeep of the school i.t. inventory
- Monitoring and logging helpdesk issues on the it support request system
- Supporting staff setting up and preparing equipment around the school e.g. Assembly set up, presentation evening
- Setting up laptops, projectors, whiteboards, sound systems as and when required, ensuring they are ready to use
- Providing basic maintenance and cleaning support for all computer equipment and networks, including the connection and commission of new equipment and security marking
- Using systems to set up accounts and reset passwords
- Setting up and installing printers
- Receiving and checking deliveries and associated invoices
- The above list is not exhaustive, and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post
You will be based in our ICT Technical Office.
Your training and work experience will be structured to meet the requirements of a Level 3 ICT framework.
The working pattern for this role is all year round, i.e. 52 weeks.
Training
While no promises can be made if the Level 3 apprenticeship is successfully completed there may be opportunities for continuing studying for a Level 4 qualification or a permanent position as an ICT Technician.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- ESTIO TRAINING LIMITED
- Working Week
- Monday to Friday 8am- 4pm 37 hours
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 15th May 2026
- Start Date
- Monday, 1st June 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Problem solving skills
- Windows and MS Office
- Willingness to work
- Reliability and responsibility
- Punctuality
- Patience and empathy
- Customer focused attitude
Qualifications
- GCSEs in Maths, English & IT where applicable GCSE, grade A*-C/9-4 or equivalent (Essential)