Client Experience Manager
Client Experience Manager
Our client is a fast-growing, privately-owned SaaS business operating in the B2B data and business intelligence space. They're looking for a friendly, ambitious candidate to work closely with their largest and highest-value enterprise clients across 20+ industries — helping them get maximum value from a market-leading platform.You'll join a close-knit team across two offices and go through extensive training from day one.
The Company
Our client provides a powerful data platform used by organisations to discover, track and understand businesses across the economy. Their customer base spans financial institutions, professional services firms, universities, and government bodies — all using the platform to make better, faster, informed decisions.
The Role
As Senior Client Experience Manager, you'll be central to retaining and delighting the company's largest accounts. Through tailored training sessions and proactive relationship management, you'll ensure enterprise clients continue to see value year on year, while identifying upsell and cross-sell opportunities for the Account Management team.
Responsibilities include:
- Client engagement – Building strong relationships and helping clients navigate the platform
- Training delivery – Running tailored onboarding and training sessions suited to each client's specific use case
- Organisation & process – Juggling multiple accounts and contributing to process improvement
- Commercial awareness – Spotting upsell and cross-sell opportunities and flagging these to Account Managers
About You
- 2+ years in a client-facing role (Customer Success, Account Management, Sales, or similar)
- University educated
- Emotionally intelligent, proactive, naturally curious, and great with people
- Highly organised with the ability to manage a varied workload
- Background in customer service, hospitality, teaching, or tutoring is a bonus
The Offer
- Competitive salary plus:Equity / company stake
- Health cash plan
- Free therapy sessions
- Self-directed professional development budget
- Company events, socials, and Friday drinks
- Subsidised travel (season ticket loans, railcards, cycle to work)
- Subsidised interest clubs