Data Technician Apprentice

The Central Operations & Planning Apprentice supports the day-to-day planning and coordination of SBFM's nationwide field operation while completing a structured apprenticeship programme.

Duties and Responsibilities:

Operational Planning:

• Support the production of daily and forward schedules for Area Supervisors using the Company's planning platform (FLS VISITOUR)
• Learn how to optimise travel time, workload distribution and colleague utilisation across the field operation
• Support the planning team in responding to day-to-day operational changes including sickness, emergencies, customer requests and business priorities
• Develop an understanding of how planning decisions balance contractual priorities, colleague wellbeing and operational efficiency
• Work alongside the Operations Planning Manager and Planning coordinator to ensure all business requirements are met by the field team
• Assist with monitoring planning performance and identifying opportunities to improve efficiency

Central Operations Support:

• Support the mobilisation of new customer contracts through planning and operational coordination
• Assist in producing operational reporting and performance analysis using Microsoft Excel
• Support continuous improvement initiatives across Central Operations
• Learn how planning software and technology support operational delivery, working alongside software suppliers where appropriate.
• Assist with maintaining operational procedures, documentation and best practice
• Support the implementation of new technologies and operational processes as part of ongoing business improvements

Collaboration and Teamwork:

• Build positive working relationships with the Operations Planning Manager, Regional Operations Managers, Area Supervisors, Account Managers and colleagues across the business
• Support colleagues by responding promptly to operational requests appropriate to the role
• Participate in team meetings, training sessions and apprenticeship learning activities
• Demonstrate a willingness to learn, seek feedback and continually develop knowledge and skills
• Support wider Central Operations activities as required

Qualifications and Skills:

Essential:

• GCSE Grade 4/C or above (or equivalent) in English and maths
• Good organisational skills with strong attention to detail
• A positive attitude with a willingness to learn and develop
• Strong communication and interpersonal skills
• Comfortable using technology and learning new systems
• Basic Microsoft Office skills
• Ability to prioritise tasks and work effectively within a team
• A proactive, flexible approach to work

Desirable:

• A Levels, T Level, BTEC or equivalent qualification
• Experience using Microsoft Excel

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Creative
• Patience

• English GCSE, grade 4/C and above (Essential)
• Maths GCSE, grade 4/C and above (Essential)