Customer & Web Support Apprentice (part time)
This part time role for ScopeNEXT Ltd involves providing customer support, ensuring customer satisfaction, maintaining exceptional customer service admin on a daily basis. In addition there will be website maintenance and SEO tasks. These will be in support of regular monthly tech review meetings.
Role
- Customer admin work - replying to emails/loading data onto Order Processing Software
- General liaison on customer queries – suppliers/logistics providers
- Wedsite support duties - primarily loading images/text onto new web pages as required
- Attend monthly meetings - Sales and Web Review
Training
Customer Service Practitioner Level 2 Apprenticeship Standard:
- Formal training is delivered at HWGTA, located in Worcester (WR4 9GN)
- You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote
- Additional training for functional skills in English and maths will be undertaken if needed
- You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Customer Services Practitionaer qualification
- There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme
- Subject to performance, possible full time permanent
- Apprenticeship Standard
- Customer service practitioner (level 2)
- Training Provider
- HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED
- Working Week
- 5 days per week 10.00am - 4.00pm (flexibility with hours as required) Hours possibly increasing to full-time subject to demand
- Expected Duration
- 1 Year 4 Months
- Positions Available
- 1
- Closing Date
- Thursday, 19th June 2025
- Start Date
- Friday, 20th June 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Flexible- can do attitude
Qualifications
- Mathematics GCSE, grade A*-C/ 4-9 (Essential)
- Mathematics GCSE, grade A*-C/ 4-9 (Essential)
About the Employer
SCOPE NEXT LTD
International supplier of dispensing products over 20 years
- Company
- SCOPE NEXT LTD
- Location
- UNIT 6, THREE SPRINGS TRADING ESTATE, VINCENT ROAD, WORCESTER, England
- Employment Type
- Intermediate Apprenticeship
- Salary
- Competitive
- Posted
- Company
- SCOPE NEXT LTD
- Location
- UNIT 6, THREE SPRINGS TRADING ESTATE, VINCENT ROAD, WORCESTER, England
- Employment Type
- Intermediate Apprenticeship
- Salary
- Competitive
- Posted