Customer & Web Support Apprentice (part time)

This part time role for ScopeNEXT Ltd involves providing customer support, ensuring customer satisfaction, maintaining exceptional customer service admin on a daily basis. In addition there will be website maintenance and SEO tasks. These will be in support of regular monthly tech review meetings.

Role

  • Customer admin work  - replying to emails/loading data onto Order Processing Software
  • General liaison on customer queries – suppliers/logistics providers
  • Wedsite support duties - primarily loading images/text onto new web pages as required
  • Attend monthly meetings - Sales and Web Review

Training

Customer Service Practitioner Level 2 Apprenticeship Standard:

  • Formal training is delivered at HWGTA, located in Worcester (WR4 9GN)
  • You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote
  • Additional training for functional skills in English and maths will be undertaken if needed
  • You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Customer Services Practitionaer qualification
  • There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme
  • Subject to performance, possible full time permanent
Apprenticeship Standard
Customer service practitioner (level 2)
Training Provider
HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED
Working Week
5 days per week 10.00am - 4.00pm (flexibility with hours as required) Hours possibly increasing to full-time subject to demand
Expected Duration
1 Year 4 Months
Positions Available
1
Closing Date
Thursday, 19th June 2025
Start Date
Friday, 20th June 2025

Desired Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Flexible- can do attitude

Qualifications

  • Mathematics GCSE, grade A*-C/ 4-9 (Essential)
  • Mathematics GCSE, grade A*-C/ 4-9 (Essential)

About the Employer

SCOPE NEXT LTD
International supplier of dispensing products over 20 years
Company
SCOPE NEXT LTD
Location
UNIT 6, THREE SPRINGS TRADING ESTATE, VINCENT ROAD, WORCESTER, England
Employment Type
Intermediate Apprenticeship
Salary
Competitive
Posted
Company
SCOPE NEXT LTD
Location
UNIT 6, THREE SPRINGS TRADING ESTATE, VINCENT ROAD, WORCESTER, England
Employment Type
Intermediate Apprenticeship
Salary
Competitive
Posted