Customer Service Apprentice & Social Media Support
During this apprenticeship you will have the opportunity to develop your customer service skills while gaining hands-on experience supporting our customers and social media channels. You’ll learn how to communicate with customers, handle enquiries, create engaging social media content and support the wider team with day-to-day tasks.
Role
- Communicating with clients by phone, email and WhatsApp
- Following up for website content, photographs, logos and other information
- Organising client files, photographs and project assets
- Keeping client and project records up to date
- Helping track outstanding actions and project progress
- Passing information between clients and our internal teams
- Supporting general project and administrative tasks
- Helping the social media team research, prepare and organise content
- Sourcing suitable photographs, information and content ideas
- Assisting with scheduling and managing social media content alongside our Social Media specialist
- Assisting with content creation for social media channels
Training
- Work-based training with an assigned tutor. No need to go to another location, e.g. college
- Progression into a full-time role
- Apprenticeship Standard
- Business administrator (level 3)
- Training Provider
- QUEST TRAINING SOUTH EAST LTD
- Working Week
- Monday to Friday. Shifts to be confirmed.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Thursday, 15th October 2026
- Start Date
- Monday, 26th October 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Creative
- Initiative
Qualifications
- English GCSE, grade 5 (Desired)
- Maths GCSE, grade 5 (Desired)
About the Employer
SEARCH IT LOCAL LTD
With more than 15 years experience, we’ve designed, built and managed bespoke websites and advertising campaigns for companies across the UK.