Junior Support Technician Apprentice
To support Seasalt staff on our service desk with IT issues, including creation of support tickets, assigning tickets, following up on queries, responding to contact from end users, and updating and maintaining documentation, within specified SLA’s.
Role
- Answering calls and emails from Seasalt colleagues regarding technical issues and logging them into our IT Service Management tool
- Ensuring queries in the team mailbox are responded to in a timely fashion, and that the mailbox is well maintained and organised at all times
- Organising New Starter/Change/Leavers requests into our system, ensuring these are assigned correctly
- Assisting with routine checks on interfaces/backups/systems
- Assisting with 1st line tickets including password resets/locked accounts, account creation, basic office troubleshooting, stuck transactions, and any other well-documented fixes
- Assisting with updating documentation when requested
- Communicating with 3rd parties to log issues
- Working with 3rd parties to ensure tickets are followed up and responded to within an appropriate timeframe
Training
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premises and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Days and shifts to be confirmed.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Friday, 24th July 2026
- Start Date
- Friday, 31st July 2026
Desired Skills
- Communication skills
- IT skills
- Organisation skills
- Problem solving skills
- Team working
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)