Client Relation Advisor - Apprenticeship
Role
As a Customer service Apprentice/Client relations advisor Apprentice your training will include:
• Answering incoming customer calls promptly and efficiently
• Responding to and taking necessary actions on customer emails ensuring timely and effective communication.
• Updating the SECOM operating system with accurate and comprehensive information, logging all customer requests and incidents.
• Conducting cross-referencing and verification of information using the SECOM operating platform to ensure data accuracy and consistency.
• Coordinate daily activities and optimise routes through map-based planning on SECOM's operating platform.
• Ensure the achievement of daily targets by effectively managing and prioritising tasks.
• Plan and organise the diary to meet both company and client expectations.
• Collaborate with regional management, National Accounts, and other stakeholders to identify and escalate any issues or queries that may impact service delivery to clients.
• Perform cross-referencing of SECOM's operating platform to ensure accurate and up-to-date information.
• Efficiently handle and resolve reactive requests within specified timescales.
• Communicate daily handovers to management and fulfil any additional reporting requirements.
• Enforcing health and safety standards, promoting a safe working environment, and completing all required e-learning modules to maintain compliance.
Training
- Work Based Learning
- Level 2 Customer Service Practioner
- Functional Skills Maths/English
- Progression onto full time employment
- Apprenticeship Standard
- Customer service practitioner (level 2)
- Training Provider
- NORTH LANCS. TRAINING GROUP LIMITED(THE)
- Working Week
- Monday - Friday 08:00am - 5pm, 1 hour lunch, maximum 37.5 hours per week
- Expected Duration
- 14 Months
- Positions Available
- 3
- Closing Date
- Wednesday, 14th August 2024
- Start Date
- Monday, 19th August 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Creative
- Initiative
Qualifications
- Maths/English GCSE or equivalent, grade 4 (Essential)
About the Employer
- Company
- SECOM PLC
- Location
- Unit G, Millshaw Business Living, Global Avenue, Leeds, England
- Employment Type
- Intermediate Apprenticeship
- Salary
- £16,000.00
- Posted
- Company
- SECOM PLC
- Location
- Unit G, Millshaw Business Living, Global Avenue, Leeds, England
- Employment Type
- Intermediate Apprenticeship
- Salary
- £16,000.00
- Posted