IT Support Technician Apprentice – Seconique Furniture – Wolverhampton WV9 5EY – £8.50p/h – 37.5hrs
We are seeking an enthusiastic and dedicated IT Support Technician Apprentice to join the team and support our users in Wolverhampton and Northern Ireland (remotely).
Role
The IT technician plays a pivotal role in supporting our users, you will be 1st line support and the initial contact for all user problems and queries.
This role is key as you will be managing our support desk, logging tickets, handling 1st line request and escalating higher level requests for other members of the team to handle.
We are a very user-focused IT department, and we pride ourselves on ensuring that our users are supported and have all the IT resources they need to perform their duties.
In addition to this, you will assist with equipment rollouts and fixes, ERP (Epicor) updates and testing of new systems prior to the rollout to our userbase.
You will receive training to be able to do the following:
- Management of Support desk tickets (ClickUp)
- Logging of support tickets (ClickUp)
- User support/satisfaction, updating tickets (ClickUp) and making sure staff are kept up to date
- 1st line user support and escalation of 2nd/3rd line tickets to relevant staff
- Assisting the IT Engineer with server projects, networking projects, equipment & software rollouts, troubleshooting equipment and fixes
- Assisting the ERP Specialist (Epicor) with business process management, improvements and fixes
- Running daily system checks and compiling a results report
- Management of user accounts and password resets
- Participation in all IT related projects, including system upgrades and technology rollouts
Where you'll work
At our main premises in Wolverhampton (Boulton House, Owens Trading Estate, Wobaston Road, Pendeford, Wolverhampton, WV9 5EY)
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Essential skills, characteristics and experience
Essential qualifications
GCSEs in:
- English (grade 4/C and above)
- Math (grade 4/C and above)
If you already have relevant qualifications and/or industry experience, please share these.
Training
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the IT Support Technician standard.
The training covers the following core occupational duties: https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2
Upon completion, the apprentice will have gained a Level 3 Information Communication Technician qualification.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- TECHNICAL PROFESSIONALS LIMITED
- Working Week
- Monday- Friday Shifts to be confirmed
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Tuesday, 1st September 2026
- Start Date
- Tuesday, 15th September 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Team working
Qualifications
- English GCSE, grade 4/C (Essential)
- Maths GCSE, grade 4/C (Essential)