Security Control Room Apprentice (1)

We have an excellent reputation within the industry and our highly trained staff deal with a wide range of alarm and guarding systems, covering security, fire, CCTV, environmental alarms. This role will be based at our Security Operations Centre located in Milton Keynes MK17 8LX.

At Securitas, you'll be joining a global company with a successful team to protect a variety of clients across the globe. You'll be working with some of the biggest clients in the world such as banks, retailers, corporate offices and big brands, and play a crucial role controlling incidents in a skilled and organised way whilst adhering to escalation procedures.

Duties:

• Effectively process alarm activations across a variety of platforms in accordance with customer-defined specifications ensuring a duty of care to all staff
• Manage mobile alarm call outs and provide solutions in a timely manner
• Monitor CCTV and respond to all customer requests relating to their alarm system and escalate issues accordingly
• Answer all calls promptly with a high level of customer service, giving assistance to internal and external customers, including liaising with third parties and contractors, as required
• Ensure that all systems / databases are updated in a timely and accurate manner
• Responsible for the provision of appropriate responses to alarm systems and despatch of emergency services
• Assistance / coverage during adverse weather conditions and other emergencies
• Provide standby coverage on all days allocated
• Provide client reports

Salary: Starting at £24,500 with incremental increase upon completion of training modules and subject to performance, competency, absence record etc. We are proud to be a Real Living Wage employer.

Shift pattern: 12 Hours on a 4-day rolling period. (4 Days On, 4 Days Off). We operate 24/7, 365 days a year. Day Shift: 6.00am to 6.00pm, Evening Shift: 6.00pm to 6.00am

Employer website: https://www.jensensecurity.co.uk/

• IT skills
• Communication skills
• Attention to detail
• Organisation skills

• Maths GCSE or equivalent, grade 4 (Desired)