ICT Support Apprentice
We are seeking to recruit an IT apprentice to work within our busy special needs secondary school. The position is ideally suited to someone who can demonstrate energy, enthusiasm, flexibility, strong communication skills and is able to relate to children and young people with a wide range of learning disabilities.
Role
- Login and support processing tickets
- Install and uninstall required software
- Install / reinstall operating systems to machines
- To troubleshoot classroom technical problems
- To ensure that all curriculum hardware is maintained and stored in an appropriate manner
- To clean and change hardware components within laptops / desktop computers
- To keep audits up to date with changes
- Maintenance of all ICT equipment, as directed
- To have regard for the welfare of pupils always
- To actively assist with the implementation of the schools aims and policies
- To take an active part in the performance management process
- To carry out your duties, responsibilities and rights as laid out in your Contract of Employment
Training
Level 3 Information Communications Technician apprenticeship standard.
The apprentice will complete training tutorials on basic, intermediate, and advanced IT skills. Providing a baseline foundation for their job role. Training is tailored to IT the support role described in the job specification. This involves building upon existing IT skills and applying them to daily tasks at work.
The apprentice will undertake one day a week training on the course and will have monthly sessions with the training provider. This can be completed at either the workplace or the training provider's premises. The apprentice will study towards and achieve the following awards at the end of the apprenticeship:
Core Components:
- BTEC Level 3 Diploma in Professional Competence for IT and Telecoms Professionals
- BTEC Level 3 Diploma in ICT Systems and Principles
- Information Communications Technician Personal Attributes and Behaviours
- End-Point Assessment (EPA) - Information Communications Technician
Subject to Prior Attainment:
- Functional Skills in maths, English and ICT at Level 2
- Upon completion of the apprenticeship there is the opportunity for a permanent position within the IT team
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- TRAINPLUS LTD
- Working Week
- Monday to Friday, shifts are to be confirmed.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 30th October 2026
- Start Date
- Monday, 2nd November 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
- IT Hardware Experience
- IT Software Experience
Qualifications
- English GCSE, grade 4-9, A*-C (Essential)
- Maths GCSE, grade 4-9, A*-C (Essential)