ICT Apprentice
Do you have a natural passion for IT and want to start your career in a customer-focused managed services business? This is an excellent opportunity to join our Service Desk team as an apprentice while completing a Level 3 IT Support Technician Apprenticeship.
Role
- Provide first-line technical support through the Service Desk
- Work on support tickets and assist senior engineers
- Help set up PCs and laptops
- Handle common requests, including password resets, new-user requests and fault logging
- Act as a first point of contact for customers by phone, email and the customer portal
- Keep customers informed using clear, straightforward language
- Liaise with internal colleagues to help ensure services are delivered effectively
- Work within agreed service levels, aiming for efficient resolution and a strong first-time-fix rate
Training
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- NOWSKILLS LIMITED
- Working Week
- Monday to Friday, Full-time position.
- Expected Duration
- 1 Year 4 Months
- Positions Available
- 1
- Closing Date
- Saturday, 10th October 2026
- Start Date
- Tuesday, 10th November 2026
Desired Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Administrative skills
- Logical
- Initiative
About the Employer
SENTIS MANAGED SOLUTIONS LTD
Sentis Managed Solutions was borne out of a passion for helping businesses better understand technology and ensure that they benefit from the latest developments in the sometimes complex world of IT.